The PSD2 deadline extension: why you need it and how best to use your additional time
By Ramesh Ramani, Head of Banking & Financial Services Europe, Cognizant The UK’s Financial Conduct Authority (FCA) has confirmed ..
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What banks can learn from Silicon Valley
Five success factors which explain why Europe’s most digitalisedfffff banks outperform their peers By Bertrand Lavayssiere, Managing ..
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Anglo-Gulf Trade Bank partners with Publicis Sapient and Microsoft to launch world’s first end to end digital trade finance bank
Publicis Sapient, the digital business transformation hub of Publicis Groupe, and Microsoft, has today announced their partnership sup..
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Using contextual engagement to boost loyalty in banking
By Steve Grout,Director of Loyalty at Collinson With increased competition across the financial services industry, loyalty is front an..
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Why it’s essential banks start thinking like tech companies – not just fintechs
By Michal Kissos Hertzog, CEO, Pepper The tech industry is undoubtedly upping its game when it comes to winning over customers. Facebo..
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Banking on disruption
By Ashok Suppiah, CEO, Mitra Innovation Adaptability is a key ingredient for success. Those who have been able to foresee trends and m..
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Groundhog Day: banks continue to fall into the traps of the past
By Akber Datoo and Jason Pugh, Managing Directors at D2 Legal Technology A familiar pattern seems to be occurring in financial servic..
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How banks can prepare their workforce for the AI revolution
By Terry Walby, founder and CEO of Thoughtonomy AI is about people, not robots The financial services sector has been one of the earl..
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Embracing digital transformation: The future of banking
By Steve Tipping, Vice President Sales UKI & Benelux, Selligent Marketing Cloud Financial services are undergoing a huge period of..
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RAWBANK publishes its 2018 Annual Report
Kinshasa,– RAWBANK, the number one bank in Democratic Republic of the Congo (DRC), today published its 2018 Annual Report, with ..
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European Banking Study 2019: Profitability remains key issue for European banks—systematic digitalization as a success factor within growing competition
Europe’s leading banks only achieved slight profit growth in 2018. The future is likely to bring further pressure due to the persisten..
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The yuan makes its official entry into RAWBANK’s currency basket
Kinshasa – The Chinese currency has just joined RAWBANK’s basket of currencies, along with the dollar and the euro. This n..
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Customer experience trends in banking to watch for
By Priya Iyer, Chairman and CEO, Vee24 Priya Iyer Most people have a full-time job, a family and a fairly full schedule of..
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The Co-operative Bank and ethical banking.
One of the most significant marketing trends of the last few years has been the rise of so- called ‘purpose brands’, as marketers look..
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United Bulgarian Bank Selects OneSpan to Help Fight Social Engineering and Mobile Malware Attacks
Leading bank implements OneSpan’sCronto and Mobile Security Suite to protect online and mobile banking applications while meeting PSD2..
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Putting your right foot forward – the secret of successful retail bank footprints is in the data
This week’s announcement that most of TSB’s Scottish branches will only open for two or three days a week from July once again illustr..
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Open Banking: Slow and steady wins the race
What UK Open Banking can learn from deregulation in the UK energy and telecoms sector By Lu Zurawski, Consumer Payments Practice Lea..
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Fiserv Survey Shows Digital Services Key to Customer Loyalty
Banks and building societies that deliver connected digital experiences are positioned to empower and retain customers in the ‘always-..
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Easy as AMP: how Experian tapped into mobile-first consumer behaviour
By David Black, Managing Director, Financial Services, Google UK Things have changed in the banking and financial services industries...
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Challenger banks aren’t that different after all
By Andrew Mitchell, VP Development and Infrastructure Support at JCB International The financial landscape is changing at a dizzying p..
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Why change in banking is accelerating
By Renier Lemmens, Visiting Professor of Fintech and Innovation and Senior Advisor on Digital Education at The London Institute of Ban..
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Boosting customer retention by taking the fight against cybercrime seriously
By Karen Wheeler, Country Manager at Affinion Cybercrime is scarcely out of the headlines and customers are understandably wary. Bank..
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Building resilience in the UK banking sector
By Richard Mort, New Business Director, Edge Testing Solutions British banks are being hit by IT and security failures that prevent cu..
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Open banking: What it means for you and the industry
By Nathan Baranowski, Managing Director at OJO Solutions It’s now a year since the introduction of the second Payment Services Directi..
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Why SMEs are the number one market opportunity in digital banking
By Sudeepto Mukherjee, SVP and head of financial services at Publicis Sapient, and Pawan Udernani,digital transformation lead, financi..
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What happens next – how to fix IT in banking in 2019
By Alex Fagioli, CEO of Tectrade So, the FCA has spoken and it’s now official: banks in the UK are under-equipped with the tools or kn..
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99% of financial firms expect to benefit from Open Banking, with improved customer onboarding the main driver of adoption
A near-unanimous 99% of financial services organisations polled expect Open Banking to benefit their business. Over half (52%) believe..
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How banks can use the latest AI text analytics to improve customer loyalty
By Dan Somers, CEO at Warwick Analytics (www.warwickanalytics.com) A major UK bank was looking to improve its customer loyalty. It was..
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If the big banks want to survive past the next 10 years, they need to adapt
Paul Clark, Tandem CTO From the birth of online banking to the beginnings of a cashless society, it’s fair to say that banking as we k..
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UK Consumer Appetite for Digital-Only Banking Grows as Cashless Society Beckons
41% of UK consumers are considering a switch to digital-only banking, with Millennials leading the charge The UK is ripe for a prolif..
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The New Age of Cognitive Chatbots in Banking
Technology is transforming the way we bank with smartphones and apps taking the lead as the key platforms. With the banking experience..
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CX in Banking: Context and Data is King
Vinod Muthukrishnan, CEO and Founder, CloudCherry “People will sit up and take notice of you if you will sit up and take notice of wha..
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UK consumers call for banks to embrace the power of their fingerprints
The time has come for the banking community to listen to its customers and realise that the UK public is ready for biometric card auth..
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Breaking the Traditional Mold of Banking: Adding Efficiency and Power to Payments
In the traditional relationship between banks and businesses, banks play two roles: Supplying the core resource any business needs..
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Payment Innovations Set To Unlock Value For Banks In 2019
Gordon McKenzie, Managing Director EMEA, Ondot The past 12 months have been another momentous period in the digital payments landscap..
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How banks can exploit the emotional capital underpinning the nation’s love of holidays
Karen Wheeler, Vice President and Country Manager UK, at Affinion According to research by Visit Orlando, the average British family b..
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Open Banking Goes Global
What can financial institutions around the world learn from Europe’s early attempts at digital banking freedom, and how can they accel..
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