BANKING

Anglo-Gulf Trade Bank partners with Publicis Sapient and Microsoft to launch world’s first end to end digital trade finance bank

Anglo-Gulf Trade Bank partners with Publicis Sapient and Microsoft to launch world’s first end to end digital trade finance bank

Publicis Sapient, the digital business transformation hub of Publicis Groupe, and Microsoft, has today announced their partnership sup..

BANKING

RICH, Wanda · Aug 1, 2019 · 4 min read

Using contextual engagement to boost loyalty in banking

Using contextual engagement to boost loyalty in banking

By Steve Grout,Director of Loyalty at Collinson With increased competition across the financial services industry, loyalty is front an..

BANKING

RICH, Wanda · Aug 1, 2019 · 5 min read

Why it’s essential banks start thinking like tech companies – not just fintechs

Why it’s essential banks start thinking like tech companies – not just fintechs

By Michal Kissos Hertzog, CEO, Pepper The tech industry is undoubtedly upping its game when it comes to winning over customers. Facebo..

BANKING

RICH, Wanda · Jul 9, 2019 · 5 min read

Banking on disruption

Banking on disruption

By Ashok Suppiah, CEO, Mitra Innovation Adaptability is a key ingredient for success. Those who have been able to foresee trends and m..

BANKING

RICH, Wanda · Jul 9, 2019 · 5 min read

Groundhog Day: banks continue to fall into the traps of the past

Groundhog Day: banks continue to fall into the traps of the past

By Akber Datoo and Jason Pugh, Managing Directors at D2 Legal Technology  A familiar pattern seems to be occurring in financial servic..

BANKING

RICH, Wanda · Jun 19, 2019 · 4 min read

How banks can prepare their workforce for the AI revolution

How banks can prepare their workforce for the AI revolution

By Terry Walby, founder and CEO of Thoughtonomy  AI is about people, not robots The financial services sector has been one of the earl..

BANKING

RICH, Wanda · Jun 14, 2019 · 9 min read

Embracing digital transformation: The future of banking

Embracing digital transformation: The future of banking

By Steve Tipping, Vice President Sales UKI & Benelux, Selligent Marketing Cloud Financial services are undergoing a huge period of..

BANKING

RICH, Wanda · Jun 14, 2019 · 5 min read

RAWBANK publishes its 2018 Annual Report

RAWBANK publishes its 2018 Annual Report

Kinshasa,– RAWBANK, the number one bank in Democratic Republic of the Congo (DRC), today published its 2018 Annual Report, with ..

BANKING

RICH, Wanda · Jun 11, 2019 · 3 min read

European Banking Study 2019: Profitability remains key issue for European banks—systematic digitalization as a success factor within growing competition

European Banking Study 2019: Profitability remains key issue for European banks—systematic digitalization as a success factor within growing competition

Europe’s leading banks only achieved slight profit growth in 2018. The future is likely to bring further pressure due to the persisten..

BANKING

RICH, Wanda · Jun 8, 2019 · 4 min read

The yuan makes its official entry into RAWBANK’s currency basket

The yuan makes its official entry into RAWBANK’s currency basket

Kinshasa – The Chinese currency has just joined RAWBANK’s basket of currencies, along with the dollar and the euro. This n..

BANKING

RICH, Wanda · Jun 1, 2019 · 2 min read

Customer experience trends in banking to watch for

Customer experience trends in banking to watch for

By Priya Iyer, Chairman and CEO, Vee24 Priya Iyer Most people have a full-time job, a family and a fairly full schedule of..

BANKING

RICH, Wanda · May 31, 2019 · 4 min read

The Co-operative Bank and ethical banking.

The Co-operative Bank and ethical banking.

One of the most significant marketing trends of the last few years has been the rise of so- called ‘purpose brands’, as marketers look..

BANKING

RICH, Wanda · May 9, 2019 · 4 min read

United Bulgarian Bank Selects OneSpan to Help Fight Social Engineering and Mobile Malware Attacks

United Bulgarian Bank Selects OneSpan to Help Fight Social Engineering and Mobile Malware Attacks

Leading bank implements OneSpan’sCronto and Mobile Security Suite to protect online and mobile banking applications while meeting PSD2..

BANKING

RICH, Wanda · May 2, 2019 · 2 min read

Putting your right foot forward – the secret of successful retail bank footprints is in the data

Putting your right foot forward – the secret of successful retail bank footprints is in the data

This week’s announcement that most of TSB’s Scottish branches will only open for two or three days a week from July once again illustr..

BANKING

RICH, Wanda · Apr 29, 2019 · 3 min read

Open Banking: Slow and steady wins the race

Open Banking: Slow and steady wins the race

What UK Open Banking can learn from deregulation in the UK energy and telecoms sector  By Lu Zurawski, Consumer Payments Practice Lea..

BANKING

RICH, Wanda · Apr 9, 2019 · 6 min read

Fiserv Survey Shows Digital Services Key to Customer Loyalty

Fiserv Survey Shows Digital Services Key to Customer Loyalty

Banks and building societies that deliver connected digital experiences are positioned to empower and retain customers in the ‘always-..

BANKING

RICH, Wanda · Apr 9, 2019 · 3 min read

Easy as AMP: how Experian tapped into mobile-first consumer behaviour

Easy as AMP: how Experian tapped into mobile-first consumer behaviour

By David Black, Managing Director, Financial Services, Google UK Things have changed in the banking and financial services industries...

BANKING

RICH, Wanda · Apr 5, 2019 · 5 min read

Challenger banks aren’t that different after all

Challenger banks aren’t that different after all

By Andrew Mitchell, VP Development and Infrastructure Support at JCB International The financial landscape is changing at a dizzying p..

BANKING

RICH, Wanda · Apr 4, 2019 · 5 min read

Why change in banking is accelerating 

Why change in banking is accelerating 

By Renier Lemmens, Visiting Professor of Fintech and Innovation and Senior Advisor on Digital Education at The London Institute of Ban..

BANKING

RICH, Wanda · Apr 1, 2019 · 7 min read

Boosting customer retention by taking the fight against cybercrime seriously

Boosting customer retention by taking the fight against cybercrime seriously

By Karen Wheeler, Country Manager at Affinion  Cybercrime is scarcely out of the headlines and customers are understandably wary. Bank..

BANKING

RICH, Wanda · Apr 1, 2019 · 7 min read

Building resilience in the UK banking sector

Building resilience in the UK banking sector

By Richard Mort, New Business Director, Edge Testing Solutions British banks are being hit by IT and security failures that prevent cu..

BANKING

RICH, Wanda · Apr 1, 2019 · 9 min read

Open banking: What it means for you and the industry

Open banking: What it means for you and the industry

By Nathan Baranowski, Managing Director at OJO Solutions It’s now a year since the introduction of the second Payment Services Directi..

BANKING

RICH, Wanda · Mar 28, 2019 · 4 min read

Why SMEs are the number one market opportunity in digital banking

Why SMEs are the number one market opportunity in digital banking

By Sudeepto Mukherjee, SVP and head of financial services at Publicis Sapient, and Pawan Udernani,digital transformation lead, financi..

BANKING

RICH, Wanda · Mar 28, 2019 · 7 min read

What happens next – how to fix IT in banking in 2019

What happens next – how to fix IT in banking in 2019

By Alex Fagioli, CEO of Tectrade So, the FCA has spoken and it’s now official: banks in the UK are under-equipped with the tools or kn..

BANKING

RICH, Wanda · Mar 9, 2019 · 6 min read

99% of financial firms expect to benefit from Open Banking, with improved customer onboarding the main driver of adoption

99% of financial firms expect to benefit from Open Banking, with improved customer onboarding the main driver of adoption

A near-unanimous 99% of financial services organisations polled expect Open Banking to benefit their business. Over half (52%) believe..

BANKING

RICH, Wanda · Mar 7, 2019 · 3 min read

How banks can use the latest AI text analytics to improve customer loyalty

How banks can use the latest AI text analytics to improve customer loyalty

By Dan Somers, CEO at Warwick Analytics (www.warwickanalytics.com) A major UK bank was looking to improve its customer loyalty. It was..

BANKING

RICH, Wanda · Feb 27, 2019 · 4 min read

If the big banks want to survive past the next 10 years, they need to adapt

If the big banks want to survive past the next 10 years, they need to adapt

Paul Clark, Tandem CTO From the birth of online banking to the beginnings of a cashless society, it’s fair to say that banking as we k..

BANKING

RICH, Wanda · Feb 27, 2019 · 5 min read

UK Consumer Appetite for Digital-Only Banking Grows as Cashless Society Beckons

UK Consumer Appetite for Digital-Only Banking Grows as Cashless Society Beckons

41% of UK consumers are considering a switch to digital-only banking, with Millennials leading the charge  The UK is ripe for a prolif..

BANKING

RICH, Wanda · Feb 26, 2019 · 3 min read

The New Age of Cognitive Chatbots in Banking

The New Age of Cognitive Chatbots in Banking

Technology is transforming the way we bank with smartphones and apps taking the lead as the key platforms. With the banking experience..

BANKING

RICH, Wanda · Jan 30, 2019 · 4 min read

CX in Banking: Context and Data is King

CX in Banking: Context and Data is King

Vinod Muthukrishnan, CEO and Founder, CloudCherry “People will sit up and take notice of you if you will sit up and take notice of wha..

BANKING

RICH, Wanda · Jan 16, 2019 · 5 min read

UK consumers call for banks to embrace the power of their fingerprints

UK consumers call for banks to embrace the power of their fingerprints

The time has come for the banking community to listen to its customers and realise that the UK public is ready for biometric card auth..

BANKING

RICH, Wanda · Jan 5, 2019 · 3 min read

Breaking the Traditional Mold of Banking: Adding Efficiency and Power to Payments

Breaking the Traditional Mold of Banking: Adding Efficiency and Power to Payments

In the traditional relationship between banks and businesses, banks play two roles:    Supplying the core resource any business needs..

BANKING

RICH, Wanda · Jan 4, 2019 · 7 min read

Payment Innovations Set To Unlock Value For Banks In 2019

Payment Innovations Set To Unlock Value For Banks In 2019

Gordon McKenzie, Managing Director EMEA, Ondot  The past 12 months have been another momentous period in the digital payments landscap..

BANKING

RICH, Wanda · Dec 18, 2018 · 6 min read

How banks can exploit the emotional capital underpinning the nation’s love of holidays

How banks can exploit the emotional capital underpinning the nation’s love of holidays

Karen Wheeler, Vice President and Country Manager UK, at Affinion According to research by Visit Orlando, the average British family b..

BANKING

RICH, Wanda · Dec 14, 2018 · 5 min read

Open Banking Goes Global

Open Banking Goes Global

What can financial institutions around the world learn from Europe’s early attempts at digital banking freedom, and how can they accel..

BANKING

RICH, Wanda · Nov 22, 2018 · 5 min read

Now I’m a Believer: The Art of Engaging Consumers

Now I’m a Believer: The Art of Engaging Consumers

With customer engagement the theme of December’s Mobey Day 2018 , Maurizio Poletto, Managing Director at BeeOne / Head of Design, Erst..

BANKING

RICH, Wanda · Nov 22, 2018 · 4 min read

PSD2: The real RTS deadline is closer than banks think

PSD2: The real RTS deadline is closer than banks think

Marten Nelson, Co-Founder and CMO, Token Let’s work backwards. Most banks know that the final deadline to comply with PSD2’s Regulator..

BANKING

RICH, Wanda · Oct 18, 2018 · 2 min read