# Why training staff on new technology should not be overlooked Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2021-12-03 Category: TECHNOLOGY Category URL: https://financedigest.com/category/technology Meta Title: The Importance of Technology Training for Business Success Meta Description: Discover how technology training can boost productivity, customer loyalty, competitiveness, and ensure smoother implementation of new tools and systems for URL: https://financedigest.com/why-training-staff-on-new-technology-should-not-be-overlookedhtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/african-american-college-student-doing-homework-at-home-young-black-woman-preparing-sc-sbi-330254511-1736836715808-compressed.jpg) _By_ _Tarek Meliti_ _, founder of_ [_TDM Group_](https://www.tdmgroup.net/) The pace of workplace change has been unprecedented since the Covid-19 pandemic struck. Enforced homeworking and the subsequent reliance on digital technology meant those that failed to pivot, failed to keep up. New technologies, products, and services are vital to sustaining business activities and are only as good as the people using them. They [must be embraced by all stakeholders for their transformational power](https://www.financedigest.com/new-uk-pm-must-be-radical-to-stop-power-bill-catastrophe-think-tank.html "New UK PM must be radical to stop power bill catastrophe – think tank") to be fully realised. This requires a well-planned training regime. **What are the benefits of [providing training](https://www.financedigest.com/mazars-to-acquire-financial-modelling-consultancy-and-training-provider-corality-financial-group.html "Mazars to acquire financial modelling consultancy and training provider, Corality Financial Group") for employees?** - **Productivity** Empowering employees with the necessary [skills to perform their tasks properly using technology](https://www.financedigest.com/technology-skills-and-servitization-a-brighter-future-for-manufacturing.html "TECHNOLOGY, SKILLS AND SERVITIZATION: A BRIGHTER FUTURE FOR MANUFACTURING?") will reduce the time, money and resources needed to overcome mistakes. When [employees understand the benefit](https://www.financedigest.com/employee-benefits-fit-for-the-workplace-of-the-future.html "Employee benefits fit for the workplace of the future") of applications they use daily, they can work more efficiently. Employees that are well trained to use relevant [technologies waste less time](https://www.financedigest.com/why-its-time-to-centralise-public-sector-technology.html "Why it’s time to centralise public sector technology") troubleshooting and spend more time on productive, revenue-driving tasks. - [**Customer loyalty**](https://www.financedigest.com/how-to-maintain-customer-loyalty-and-trust-in-the-face-of-a-pandemic-and-digital-competition.html "How to maintain customer loyalty and trust in the face of a pandemic and digital competition") Customer loyalty is a [vital component of a successful business](https://www.financedigest.com/acca-sets-out-magnificent-seven-attributes-vital-to-success-in-modern-business.html "ACCA Sets Out ‘Magnificent Seven’ Attributes Vital to Success in Modern Business"). Training and upskilling employees from a [technology perspective will help them to leverage innovation to improve](https://www.financedigest.com/how-technology-is-improving-car-safety.html "How technology is improving car safety") the customer experience – and ensure they keep coming back. - **Enables smoother implementation** Well-planned and [delivered technology](https://www.financedigest.com/you-cant-get-faster-than-that-spring-statement-update-delivered-digitally-as-it-happens-with-app-driven-technology.html "‘You Can’t Get Faster Than That’ – Spring Statement Update Delivered Digitally As It Happens with App-driven technology") training will foster a workforce that is engaged with, and willing, to embrace worthwhile innovation, facilitating a seamless transition to new tools and systems. - **Competitiveness** Businesses that are well trained to use their [technology effectively](https://www.financedigest.com/technology-preventing-minor-regulation-causing-major-problems-the-butterfly-effect.html "Technology Preventing Minor Regulation Causing Major Problems: The Butterfly effect") are likely to outperform those that struggle to understand the simplest technical tasks – enabling them to gain a competitive edge. **Your [business needs technology](https://www.financedigest.com/schneider-and-greenyellow-target-smaller-businesses-with-energy-saving-technology.html "Schneider and GreenYellow target smaller businesses with energy saving technology"), and your workforce must know how to use it** [Technology is about innovation](https://www.financedigest.com/latam-airlines-reduces-cost-per-user-by-83-thanks-to-innovative-ad-technology.html "LATAM Airlines reduces Cost Per User by 83% thanks to innovative ad technology") and being able to provide superior products, services, and solutions at a competitive price. Technology is not only essential for day-to-day business practices; it can also help [businesses to transform the way](https://www.financedigest.com/7-ways-cloud-technology-can-transform-business-finances.html "7 ways cloud technology can transform business finances") in which they operate and grow. Forward-thinking businesses don’t perceive technology [exclusively as a means](https://www.financedigest.com/making-sure-that-finservs-digital-transformation-doesnt-mean-digital-exclusion.html "Making sure that FinServ’s digital transformation doesn’t mean digital exclusion") to automate processes; they recognise its value holistically. Therefore, they understand the [importance of training employees](https://www.financedigest.com/why-is-employee-reward-and-recognition-so-important.html "Why is employee reward and recognition so important?") to leverage new technology, because they realise that people are their most important asset. Implementing a comprehensive training programme will allow [staff to harness technologies](https://www.financedigest.com/talent-acquisition-staffing-technology-and-services-market-to-a-cagr-of-6-25.html "Talent Acquisition & Staffing Technology and Services Market to a CAGR of 6.25%") and achieve their maximum potential, reducing the time it takes to perform tasks and correct errors. The [cost of correcting mistakes is also reduced](https://www.financedigest.com/finnair-to-cut-costs-reduce-fleet-to-return-profitable.html "Finnair to cut costs, reduce fleet to return profitable") when employees have the tools and capacity to perform the task correctly first time. **The importance of** [partnering with an M-BiTS provider](https://www.financedigest.com/patsnap-partners-with-wipo-to-provide-developing-countries-with-access-to-rd-analytics.html "PatSnap partners with WIPO to provide developing countries with access to R&D analytics") A [Managed Business](https://www.financedigest.com/finance-management-for-small-business.html "Finance management for small business") IT Services (M-BiTS) provider is more of a partner than a traditional MSP. This means consistent holistic thinking, constant reflection, and a [technology partner who is working](https://www.financedigest.com/how-collaboration-technologies-are-helping-organisations-to-embrace-a-hybrid-working-model.html "How collaboration technologies are helping organisations to embrace a hybrid working model") towards the same goals as you. [Collaborating with an M-BiTS provider allows businesses to embrace a clear and comprehensive strategy that delivers relevant IT services](https://www.financedigest.com/securing-a-new-era-of-collaboration-in-financial-services.html "Securing a new era of collaboration in financial services"). With the core function of the IT offering in safe hands, an M-BiTS provider can focus on the building blocks of a business that need balancing with [technology to deliver innovative change:](https://www.financedigest.com/how-technology-has-changed-our-lives.html "How Technology has Changed Our Lives") people, process and data. Crucial to this is training that educates and upskills [employees when working](https://www.financedigest.com/voice-quality-matters-quarter-of-employees-working-from-home-still-experiencing-regular-connectivity-issues.html "Voice Quality Matters: Quarter of Employees Working From Home Still Experiencing Regular Connectivity Issues") with new systems, processes, and technologies. Effective training processes must be planned and implemented from the outset, with [commitment from people at all levels within the company](https://www.financedigest.com/green-cloud-one-way-your-company-can-commit-to-sustainability.html "Green Cloud: one way your company can commit to sustainability"). Measurements [must be implemented to capture and analyse data at key points to ensure](https://www.financedigest.com/finance-firms-must-ensure-they-fix-data-fundamentals.html "Finance firms must ensure they fix data fundamentals") that the potential of training programmes are fully realised. Delivering first-class training to your workforce will have a [positive long-term impact](https://www.financedigest.com/what-brexit-blues-new-research-reveals-over-half-of-businesses-in-the-financial-sector-believe-brexit-will-have-a-long-term-positive-impact.html "What Brexit blues? New research reveals over half of businesses in the financial sector believe Brexit will have a long-term positive impact") on your organisation’s performance and growth. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---