# When you need an IT partner, not just a helpline
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2021-11-22
Category: TECHNOLOGY
Category URL: https://financedigest.com/category/technology
Meta Title: Unlocking the Power of M-BiTS Providers for Business Growth
Meta Description: Discover the difference between traditional MSPs and Managed Business IT Service providers, and how M-BiTS can drive your business forward with holistic IT
URL: https://financedigest.com/when-you-need-an-it-partner-not-just-a-helplinehtml

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_Understanding how and why M-BiTS providers differ from traditional IT support services_

_By_ [**_Tarek Meliti_**](about:blank) _, founder of_ [_TDM Group_](about:blank)

If your business needs help with its IT, it is more important than ever to distinguish between providers that act solely as an MSP and those that go further by acting as a business partner.

The traditional MSP model still serves a useful purpose in providing companies with IT services, cost-effectively and efficiently. However, these [services are inherently narrow and limited to IT issues](https://www.financedigest.com/how-the-financial-services-industry-can-solve-the-issue-of-vulnerable-code.html "How the financial services industry can solve the issue of vulnerable code"). A Managed Business IT Service (M-BiTS) provider adopts a holistic [approach to managing IT operations and implementing innovative](https://www.financedigest.com/new-charitable-commission-sharing-model-is-for-lifeprice-comparison-website-launch-bolstered-by-innovative-approach.html "New charitable commission-sharing model is for lifePrice comparison website launch bolstered by innovative approach") change; one that considers the impact technology has on the entire organisation. Its [power to balance technology with other key business](https://www.financedigest.com/ceo-riggs-eckelberry-of-originclear-discusses-the-power-of-intuition-in-running-a-successful-business.html "CEO Riggs Eckelberry of OriginClear Discusses the Power of Intuition in Running a Successful Business ") elements (people, process and data) means this forward-thinking service is shifting the IT model towards a more business-focused mindset.

**What does an M-BiTS provider do?**

An M-BiTS provider recognises there is more to IT than [fixing an issue](https://www.financedigest.com/u-s-france-agreed-to-fix-u-s-subsidies-issues-says-macron.html "U.S., France agreed to “fix” U.S. subsidies issues, says Macron"). They understand the [need to manage](https://www.financedigest.com/struggling-banks-need-to-modernise-and-improve-software-quality-management.html "Struggling Banks Need to Modernise and Improve Software Quality Management") IT operations holistically to deliver, and continue delivering, innovative change – whether a business is engaging with existing IT systems or implementing new ones.

To adopt a holistic and longer-term approach, an M-BiTS provider must [consider the entire business](https://www.financedigest.com/pizza-firm-dp-eurasia-considers-divestment-of-russian-business.html "Pizza firm DP Eurasia considers divestment of Russian business") and its growth strategy. Businesses that select an M-BiTS provider will find themselves well supported technically; but crucially, they will also [benefit from business](https://www.financedigest.com/does-the-cloud-benefit-modern-business.html "Does the Cloud Benefit Modern Business?") acumen.

**Honest partnership**

The [key to any successful](https://www.financedigest.com/mvp-for-startups-the-key-to-success.html "MVP for startups: the key to success") business partnership is trust; this can only be achieved through consistent and transparent collaboration. An M-BiTS provider will consider your IT systems and [business processes](https://www.financedigest.com/what-businesses-can-achieve-with-microsofts-full-suite-of-process-automation-tools.html "What businesses can achieve with Microsoft’s full suite of process automation tools") – and it is their ability to constructively challenge that makes the relationship worthwhile.

**Partnerships are a two-sided relationship**

Customers must listen to and trust the guidance of their partner, while the M-BiTS provider must take the time to understand the [business – not just its IT operations but its business operations and goals](https://www.financedigest.com/how-to-create-financial-goals-for-your-business-in-2021.html "How To Create Financial Goals For Your Business In 2021"). This will allow them to [harness the power of technology to drive your business](https://www.financedigest.com/trusting-your-gut-how-to-harness-the-power-of-your-business-instincts.html "Trusting your gut: how to harness the power of your business instincts") forward.

**M-BiTS providers are experts** [across the board](https://www.financedigest.com/board-report-highlights-complex-decision-making-process-across-banking-and-finance-sector.html "Board Report Highlights Complex Decision-Making Process Across Banking and Finance sector")

Having made the initial choice to use a managed service provider, it is [important to recognise](https://www.financedigest.com/leaders-recognise-the-importance-of-green-transport-at-cop27-but-we-need-data.html "Leaders recognise the importance of green transport at COP27, but we need data") that M-BiTS providers focus their expertise on all aspects of the business and how it interacts with technology.

Risk Based Security’s [2021 Mid-Year Data Breach Quick View Report](about:blank) revealed that there were 1,767 data breaches in the first half of 2021, exposing 18.8 billion records. This represents an existential risk to a business and requires a [partner](https://www.financedigest.com/the-evolving-role-of-the-cfo-from-scorekeeper-to-business-partner.html "The Evolving Role of the CFO: From Scorekeeper to Business Partner") who can work closely with the businesses from a people, process and data perspective – not just technology – to ensure the business is protected from threats.

**[Business value](https://www.financedigest.com/pediatric-hiv-infection-treatment-market-by-covid-19-impact-analysis-volume-and-value-revenue-business-opportunity-future-projections-and-key-trends.html "Pediatric HIV Infection Treatment Market By Covid-19 Impact Analysis – Volume And Value, Revenue, Business Opportunity, Future Projections, And Key Trends") from your M-BiTS provider**

To get the most out of your partnership, you must work with your M-BiTS provider to establish [effective channels of communication](https://www.financedigest.com/how-to-maximise-your-virtual-communications-for-effective-team-meetings.html "How to maximise your virtual communications for effective team meetings") – and work together for effective change. This will ensure your business [benefits from technology](https://www.financedigest.com/five-industries-benefiting-from-multi-carrier-sim-technology.html "Five Industries Benefiting from Multi-Carrier SIM Technology"), harnessing its true potential.


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