# Voice Quality Matters: Quarter of Employees Working From Home Still Experiencing Regular Connectivity Issues Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2021-01-19 Category: TECHNOLOGY Category URL: https://financedigest.com/category/technology Meta Title: UK SME Survey: Connectivity Issues Working from Home Meta Description: 27% of employees face regular connectivity issues while working from home, impacting productivity. Find out how Spitfire Network Services Ltd can help. URL: https://financedigest.com/voice-quality-matters-quarter-of-employees-working-from-home-still-experiencing-regular-connectivity-issueshtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/storyblocks-young-smiling-female-call-centre-operator-doing-her-job-with-a-headsetstxjeauoow-scaled-1736838642438-compressed.jpg) -Survey of 1007 SMEs in the UK by Spitfire Network Services Ltd reveals pain points for employees working from home- -27% experience frequent or occasional connectivity disruptions despite working remotely since March- -Only 4% of employees working from home have a dedicated Internet connection for work-related purposes- [Spitfire Network Services Ltd](https://www.spitfire.co.uk/), a provider of telecoms and IP engineering solutions to UK businesses, today revealed data that showed more than a quarter of employees experience regular issues with connectivity whilst working from home. The ‘Voice Quality Matters’ survey found that 27% of employees faced connectivity challenges such as drop-outs or lags during the course of their [working day](https://www.financedigest.com/no-more-five-working-days-how-getting-paid-immediately-can-transform-black-friday-for-merchants.html "No more ‘five working days’ – how getting paid immediately can transform Black Friday for merchants"), causing frequent disruption and impacting on productivity. With the majority of voice (video) communications [hosted via the Internet](https://www.financedigest.com/from-implant-chips-to-green-web-hosting-heres-what-experts-believe-the-future-of-the-internet-will-look-like.html "From implant chips to green web hosting, here’s what experts believe the future of the internet will look like"), the importance of ensuring your voice can be heard has never mattered more. The survey revealed that only 4% of employees working from home had their own dedicated [internet connection](https://www.financedigest.com/why-a-good-internet-connection-is-a-must-for-all.html "Why a good internet connection is a must for all.") for work purposes. Instead, employees are relying on their home broadband for connectivity. When asked, 57% of employees revealed that they had between 3-10 [devices connected to their home](https://www.financedigest.com/smart-home-devices-market-is-expected-to-grow-at-a-healthy-cagr-of-over-18-during-the-study-forecast-period-2021-2031.html "Smart Home Devices Market is expected to grow at a healthy CAGR of over 18% during the study forecast period 2021-2031") broadband at any one time. Employees were also [asked about the time](https://www.financedigest.com/italys-cdp-and-partners-ask-tim-for-more-time-for-network-deal.html "Italy’s CDP and partners ask TIM for more time for network deal") of the day that most of the issues occurred, 4pm-6pm was revealed to be the problem hours. With kids returning from school and using personal devices, the strain on the network resulted in connectivity problems arising. Dominic Norton, Sales Director, Spitfire [Network Services Ltd, commented on the findings: “We were unsurprised to discover that more than one in four employees are facing connectivity challenges whilst they work from home](https://www.financedigest.com/remortgaging-a-home-to-buy-to-let-how-does-it-work.html "Remortgaging a Home to Buy-to-Let – How Does it Work?"). When you consider that remote working can no longer be classed as the supposed [‘new normal’](https://www.financedigest.com/how-banks-can-triumph-in-the-new-normal.html "HOW BANKS CAN TRIUMPH IN THE ‘NEW NORMAL’") with this shift happening over 9-months ago, it shows that businesses have been slow to act. Connectivity is critical for employees to mirror the experience of the office from home – critical for delivering a [service to customers](https://www.financedigest.com/why-banks-need-to-embrace-ai-first-customer-service.html "Why Banks Need to Embrace AI-First Customer Service") and ensuring their workforce is as productive as possible. My message to [businesses would be to act now and really consider the damage that may be being caused to both productivity](https://www.financedigest.com/how-to-implement-ethical-employee-productivity-monitoring-for-future-business-growth.html "How to implement ethical employee productivity monitoring for future business growth") and reputation.” In total, 1007 respondents were surveyed [throughout November 2020 as part of the Voice Quality Matters survey conducted by Spitfire Network Services](https://www.financedigest.com/a-culture-of-cyber-security-throughout-financial-services-organisations.html "A Culture of Cyber Security Throughout Financial Services Organisations") Ltd. For more information about Spitfire Network Services Ltd, visit [www.spitfire.co.uk](http://www.spitfire.co.uk/). To find out how we can support your customers to ensure they stay connected, please contact [enquiries@spitfire.co.uk](mailto:enquiries@spitfire.co.uk). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---