# Visa Canada and Finn AI collaborate to expand artificial intelligence banking capabilities through Visa Developer
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2018-06-15
Category: NEWS
Category URL: https://financedigest.com/category/news
Meta Title: Enhance Conversational Banking Chatbots with Finn AI and Visa
Meta Description: Discover innovative digital capabilities using Finn AI technology and Visa Developer Platform APIs to enhance the banking experience for customers, such as
URL: https://financedigest.com/visa-canada-and-finn-ai-collaborate-to-expand-artificial-intelligence-banking-capabilities-through-visa-developerhtml

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_“Where is the closest ATM?” or “Please cancel my card” examples of new digital capabilities using Finn AI technology and Visa Developer Platform APIs_

> **Toronto**– Visa Canada and Finn AI today announced a strategic collaboration to enable new capabilities in conversational banking chatbots and artificial intelligence (AI), powered by the Visa Developer Platform.

This collaboration will see the Vancouver-based fintech use Visa Developer Platform APIs to enhance their conversational AI technology to provide a more personalized experience for banks to interact with their customers, including re-imagining the travel experience for cardholders. For example, a customer could chat with a [virtual assistant](https://www.financedigest.com/virtual-assistance-to-pave-the-way-for-pain-management-devices-market.html "Virtual assistance to pave the way for Pain Management Devices Market") and follow an easy, intuitive process to ensure their cards are optimized while they are travelling; from turning on travel notifications before departing, retrieving foreign exchange rates while at the airport, and locating the nearest ATM at their destination.  A customer could even disable a misplaced card to ensure protection against fraudulent transactions through a simple, natural conversation.

“The Visa Developer Platform is designed to provide open access to Visa’s technology for our partners to build more dynamic and [seamless digitally](https://www.financedigest.com/insuring-a-seamless-digital-transformation.html "Insuring a seamless digital transformation") enabled experiences for consumers,” said Derek Colfer, Head of Digital Product, Visa Canada. “We are proud to [work with Finn AI and collaborate in the rapidly evolving](https://www.financedigest.com/the-evolving-world-of-work-what-next-for-employers.html "The Evolving World Of Work – What Next For Employers?") AI and chatbot space. For consumers, this will mean a more relevant and personalized [digital](https://www.financedigest.com/choosing-the-best-digital-experience-platform-dxp-in-financial-services.html "Choosing the best Digital Experience Platform (DXP) in financial services") experience.”

“We are very excited to team up with Visa [Canada](https://www.financedigest.com/brazil-to-resume-visa-requirements-for-us-japan-australia-canada-sources.html "Brazil to resume visa requirements for US, Japan, Australia, Canada -sources") to leverage the Visa Developer APIs,” stated Jake Tyler, CEO at Finn AI. “This will help banks meet [consumers’ needs](https://www.financedigest.com/money-orders-vs-checks-what-you-need-to-know-as-a-consumer.html "Money Orders vs Checks: What You Need to Know as a Consumer") on their terms, allowing them to set travel notifications, flag fraudulent transactions, manage subscriptions and more – as easily as chatting to their friends – 24/7 in the channels of their choice. This simple [digital access delivers strong value to banks](https://www.financedigest.com/bridging-the-gap-between-banking-and-digital-accessibility-in-todays-digital-by-default-world.html "Bridging the Gap Between Banking and Digital Accessibility in Today’s ‘Digital by Default’ World"), reducing in-bound calls and helping them stay top of wallet.


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