# Video: Making a claim on the insurance industry Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2016-08-22 Category: INSURANCE Category URL: https://financedigest.com/category/insurance Meta Title: How Video is Revolutionising the Insurance Sector Meta Description: Discover how video technology is revolutionizing the insurance industry, from claims processing to employee engagement and customer communications. URL: https://financedigest.com/video-making-a-claim-on-the-insurance-industryhtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/img9050-494-1736844566829-compressed.jpg) **_By Justin Beck, VP Global Enterprise & Education, Kaltura_** Video is set to be a powerful tool for the insurance sector. A number of leading insurance companies are already using audio and video to support various elements of their business, from the claims and underwriting processes to internal employee engagement and client communications. Video [content helps capture key](https://www.financedigest.com/publishers-and-brands-view-commerce-content-as-a-key-revenue-driver.html "Publishers and Brands View Commerce Content as a Key Revenue Driver") details and facts and also makes an effective knowledge-sharing tool. The use of video on mobile devices is leading to the streamlining of [car insurance](https://www.financedigest.com/5-tips-for-selecting-the-best-car-insurance-coverage.html "5 Tips for Selecting the Best Car Insurance Coverage") claims, as well as improved claim accuracy. Mobile phone apps now allow a motorist involved in an accident, for example, to use his smartphone to record the scene, show damage, and take testimony from witnesses and the at-fault driver in a short video. The motorist can then upload this evidence via a [mobile app](https://www.financedigest.com/why-you-should-use-a-mobile-banking-app-and-how-to-make-the-most-of-it.html "Why You Should Use a Mobile Banking App – and How to Make the Most of It") provided by their insurance company. This approach allows the [Case Adjuster to note](https://www.financedigest.com/depp-lawyers-question-heard-about-knife-love-notes-in-defamation-case.html "Depp lawyers question Heard about knife, love notes in defamation case") critical sections in the video, such as where parties may have accepted responsibility. The Claims Adjuster can then access the video on his or her laptop or mobile device to quickly resolve the claim. Video can also help to reduce fraudulent claims because seeing is believing: these can often represent as much as 10 percent of total insurance claims. In addition to the accident and disaster scene video capture benefits, other customer interaction applications that can be enhanced by adding video include:interviews, legal depositions, virtual appraisals and underwriting documentation for asset, home and building inspections. Video can also help to boost recruitment, learning and training in [insurance firms](https://www.financedigest.com/digital-marketing-for-finance-and-insurance-firms-is-changing-are-you-ready.html "Digital marketing for finance and insurance firms is changing — Are you ready?"). For example, recruitment interviews can be done remotely using video, while online training, sharing best practices, and knowledge transfer between employees is all enhanced by adding video capabilities. The use of [video has been shown to improve](https://www.financedigest.com/av-power-conditioners-market-will-gain-traction-over-2026-owing-to-improvements-in-audio-and-video-quality.html "AV Power Conditioners Market Will Gain Traction Over 2026 Owing To Improvements In Audio And Video Quality") workflow as well as employee participation. [Social norms also play a part in the acceptance of video in business](https://www.financedigest.com/how-to-use-social-media-platforms-to-successfully-scale-your-business.html "How to use social media platforms to successfully scale your business"). People are more comfortable, more responsive and more interactive when they can see the person they are talking to. We take visual clues from the other person’s face, as well as from what they say. That is true even if that interaction is not in real time. Essentially, video is a more engaging and effective form of communication than just a phone call, and certainly more effective and informative than an email. MetLife is a good example of how a key player in the [insurance industry](https://www.financedigest.com/improving-risk-management-in-the-insurance-industry.html "Improving risk management in the insurance industry") is using video on a day-to-day basis. Metlife, one of the largest insurance companies in the world, asked their employees for ideas on how to better communicate and engage colleagues. They suggested creating an employee-led social video platform. It was an idea that would become OneVoice. MetLife employees can [record short videos that showcase how the work they do helps to deliver corporate](https://www.financedigest.com/irish-corporate-tax-boom-breaks-more-records-in-november.html "Irish corporate tax boom breaks more records in November") strategy. [Every time](https://www.financedigest.com/how-to-nail-your-banking-audition-every-time.html "How to nail your banking audition every time") an employee uploads a video they tag it to an element of the strategy. Other employees can like, share and comment on each piece of content. After a successful pilot in UK and Romania, OneVoice was [rolled out to a further seven countries](https://www.financedigest.com/google-to-roll-out-anti-disinformation-campaign-in-some-eu-countries.html "Google to roll out anti-disinformation campaign in some EU countries"). OneVoice is being rolled out to a further 10 markets, providing a truly pan-regional collaboration tool. Video has [enabled](https://www.financedigest.com/matchly-the-us-fintech-platform-that-enables-employees-to-access-their-401k-employer-match-raises-1-7m-in-pre-seed-round.html "Matchly, the US fintech platform that enables employees to access their 401(k) employer match, raises .7m in Pre-Seed Round") MetLife to  capture genuine and authentic employee voices and unlock good ideas that might otherwise have been lost. Crucially, OneVoice complements the traditional top-down communications and drives genuine bottom-up communications. MetLife is not unique in its utilisation of video within the company. Other companies have recognised that colleagues and teams worldwide can connect and [share best practices via video](https://www.financedigest.com/rouble-steadies-near-60-vs-dollar-tcs-m-video-shares-down-after-results.html "Rouble steadies near 60 vs dollar; TCS, M.Video shares down after results"), as well as train on any new insurance products and services. They can then communicate and collaborate on what works best in their respective regions and under what conditions. As we look a little further ahead, the use of drones as a way to obtain hard-to-get footage is another area that will resonate with the [insurance sector](https://www.financedigest.com/whats-driving-consumer-opinion-in-the-insurance-sector.html "What’s driving consumer opinion in the Insurance Sector?"). For example, for property claims – allowing quick and safe assessment of damage to houses due to storms, without risking ladder injuries. Going [back to the car claim](https://www.financedigest.com/back-in-barcelona-telecoms-bosses-stake-claim-to-digital-future.html "Back in Barcelona, telecoms bosses stake claim to digital future") example, drones will also be useful for documenting and measuring accident scenes via video analytics. The [bottom line](https://www.financedigest.com/how-high-performers-can-increase-a-bottom-line.html "How high performers can increase a bottom line") is that the best modern business practices to a large extent emulate current societal trends. The insurance industry is no exception. Integrating video into both business processes and interaction with [customers is rapidly](https://www.financedigest.com/customized-premixes-market-to-incur-rapid-extension-during-2020-2030.html "Customized Premixes Market to Incur Rapid Extension During 2020-2030 ") becoming a necessity. _\*MetLife EMEA is a client of Kaltura_ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---