# The Need for Android MDM for Smart TVs During and After the Pandemic
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2021-07-07
Category: BUSINESS
Category URL: https://financedigest.com/category/business
Meta Title: Challenges of Home Repair Services During The Pandemic
Meta Description: Discover how Android MDM systems saved the day for telcos managing device fleets running Android TV during the pandemic, allowing for remote services and
URL: https://financedigest.com/the-need-for-android-mdm-for-smart-tvs-during-and-after-the-pandemichtml

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_By **Nadav Avni,** Chief Marketing Officer at_ [_Radix Technologies_](https://www.radix-int.com/)

The coronavirus pandemic has been a huge disruption to many industries. Some industries—such as tourism, hospitality, and entertainment—suffered serious setbacks. These businesses had no choice but to shut down completely until conditions improved. Some industries, like retail and information technology (IT), were able to continue [work but only after implementing](https://www.financedigest.com/eu-sees-more-work-ahead-to-implement-russian-oil-price-cap.html "EU sees more work ahead to implement Russian oil price cap") major changes. IT, in particular, [relied on remote technology](https://www.uplers.com/blog/research-why-remote-working-future-it-industry/) to allow workers to continue their work outside the office. For many [applications that required onsite servicing](https://www.financedigest.com/service-lifecycle-management-applications-market-to-grow-at-a-cagr-of-6-9.html "Service Lifecycle Management Applications Market to grow at a CAGR of 6.9%"), remote access provided the lifeline while people stayed indoors. For telcos managing device fleets running Android TV, Android MDM ( [mobile device management](https://www.financedigest.com/managing-mobility-in-the-enterprise-must-have-consideration.html "Managing mobility in the enterprise must have consideration")) systems saved the day.

## The Challenges of Home Repair Services During The Pandemic

A major problem highlighted during the pandemic was the [need for alternatives to in-home service](https://www.financedigest.com/do-you-need-to-buy-guest-post-services-why.html " Do You Need to Buy Guest Post Services? why?") visits when devices broke down or required software upgrades or repairs. Given the strict safety protocols, immediate assistance was simply not possible in many instances.

Even when a service provider [managed](https://www.financedigest.com/sacyr-shortlists-four-bidders-for-its-service-waste-management-unit-expansion.html "Sacyr shortlists four bidders for its service, waste management unit – Expansion") to dispatch a service team to check on devices, issues still remained. For instance, would households be comfortable letting strangers in? And if so, is it even possible to implement [social distancing or safety protocols when inside the house](https://www.financedigest.com/firms-struggling-with-the-s-in-esg-should-look-to-social-housing-for-a-blueprint.html "Firms struggling with the ‘S’ in ESG should look to social housing for a blueprint")? For example, current CDC protocols dictate that homeowners:

- Ask the [service provider](https://www.financedigest.com/high-energy-shockwave-therapy-units-market-end-user-demand-by-types-regions-top-players-service-provides-regional-outlook-and-forecast-to-2028-2.html "High Energy Shockwave Therapy Units Market End-User Demand by Types, Regions, Top Players, Service Provides, Regional Outlook and Forecast to 2028") to wear a mask, while your family does the same the entire time.
- Stay at least 6 feet from the service provider. In addition, physical interactions between the service provider and other household members and pets should remain very limited.
- Disinfect the house, especially all surfaces and items touched by the service provider.

While these guidelines are straightforward, they remain practically unenforceable given the nature of the repair work. Especially in cramped living spaces in major metropolitan areas, it proved very difficult to maintain social distancing as well as avoid interactions. Plus, let’s not even discuss the ramifications of asking households to wear a mask when they oppose the idea.

**Remote [Services and Support](https://www.financedigest.com/bny-mellon-strengthens-support-for-treasury-services-clients-in-germany-with-appointment-of-gungor-taner.html "BNY MELLON STRENGTHENS SUPPORT FOR TREASURY SERVICES CLIENTS IN GERMANY WITH APPOINTMENT OF GÜNGÖR TANER") for Smart TVs Using Android MDM**

[Managing a dozen or so Android TV devices](https://www.financedigest.com/the-clot-management-devices-market-to-be-digitally-absorbent.html "The Clot Management Devices Market to be digitally absorbent") is easy. Even if you take the manual [approach and service](https://www.financedigest.com/cloud-migration-for-financial-services-organisations-whats-the-best-approach.html "Cloud Migration for Financial Services Organisations – What’s the best approach?") each device one at a time, you can probably complete the job of installing, updating or diagnosing software for all devices within the day. But what [happens when you or your team is tasked to perform maintenance services](https://www.financedigest.com/shift-happens-but-what-are-cfos-in-financial-services-going-to-do-about-it.html "Shift happens. But what are CFOs in financial services going to do about it?") on hundreds or thousands of Android TV devices? Even worse, these fleet devices are individually located in client homes. Throw in some safety restrictions and limited fieldwork options, and how long do you think it will take to visit troubled units and perform maintenance activities for the whole fleet?

Thankfully, remote solutions exist when an onsite visit poses [risks or becomes physically impossible due to safety](https://www.financedigest.com/risking-death-at-sea-rohingya-muslims-seek-safety-in-indonesia.html "Risking death at sea, Rohingya Muslims seek safety in Indonesia") protocols. Using [remote MDM software also works](https://www.financedigest.com/how-to-protect-your-employees-mental-health-while-remote-working.html "How to protect your employees’ mental health while remote working") around the conundrum of trying to observe social distancing protocols during service calls. Instead of telco IT teams spending a lot of time following the pandemic guidelines, they could be spending a few minutes activating a [remote MDM software to monitor](https://www.financedigest.com/precise-remote-monitoring-to-steal-the-sterile-injectable-drugs-market.html "Precise Remote Monitoring to steal the Sterile Injectable Drugs Market"), diagnose, and maintain Android TV devices. The trick is finding the right software that can [perform secure and reliable Android TV mobile device management](https://www.financedigest.com/goodbye-excel-spreadsheets-hello-performance-management-tools.html "Goodbye excel spreadsheets, hello performance management tools").

### What Does Android MDM Software Do?

The pandemic showed some important insights:

1. There are emergency situations like the current [pandemic that will require families to stay home](https://www.financedigest.com/re-mortgaging-your-home-in-the-middle-of-a-pandemic-what-you-need-to-know.html "Re-Mortgaging Your Home In The Middle Of A Pandemic: What You Need To Know") for a prolonged period of time. A reliable internet connection enables households to stay [connected to the world outside their home](https://www.financedigest.com/keeping-your-team-connected-and-beating-work-from-home-fatigue-in-lockdown.html "Keeping your team connected and beating work from home fatigue in lockdown"). It also allows people to continue with their everyday activities.
2. Apart from computers and phones, smart devices such as smart [TVs](https://www.financedigest.com/uk-broadcasters-to-stay-prominent-on-smart-tvs-and-speakers.html "UK broadcasters to stay prominent on smart TVs and speakers") and set-top-boxes allow households to remain connected with the outside world. These devices help add more functionality to their TV [sets like streaming services](https://www.financedigest.com/barclays-sets-up-taiwan-subsidiary-to-offer-brokerage-services.html "Barclays sets up Taiwan subsidiary, to offer brokerage services") and other applications. When these [devices](https://www.financedigest.com/revolutionary-scenario-in-healthcare-to-drive-the-demand-for-medical-devices.html) fail to function properly, this can inconvenience households greatly. However, given the reason why people are forced to stay in their homes, getting service personnel to [solve the problem](https://www.financedigest.com/british-start-up-reveals-the-secret-to-solving-the-problem-of-identity-fraud.html "British start up reveals the secret to solving the problem of identity fraud") becomes problematic.

An Android MDM solution provides mobile device management [software](https://www.financedigest.com/struggling-banks-need-to-modernise-and-improve-software-quality-management.html "Struggling Banks Need to Modernise and Improve Software Quality Management") that allows for easy management of Android TV devices. An MDM solution allows for better control of devices, especially those that are part of a large fleet issued by a telco or a service provider and part of their plan offerings. Using a secure Internet connection, MDM [software allows for the remote management](https://www.financedigest.com/reckon-software-goes-from-strength-to-strength-with-appointment-of-new-partner-development-manager.html "Reckon Software goes from strength to strength with appointment of new Partner Development Manager"), control, configuration, and securing of fleet devices.

Specifically, Android TV MDM [software should easily provide the following benefits:](https://www.financedigest.com/how-choosing-the-right-mtd-for-vat-software-can-maximise-business-benefits.html "How choosing the right MTD for VAT software can maximise business benefits")

#### Low-Level Device Management.

Via remote, the MDM software should easily perform standard device maintenance processes including over-the-air (OTA) firmware [management and ad-hoc support](https://www.financedigest.com/how-to-manage-burnout-and-how-leaders-should-support-employee-wellbeing-tom-keya.html "How to manage burnout and how leaders should support employee wellbeing | Tom Keya").

#### Eliminate or Reduce Need for Support Calls

A fully remote MDM system can remove or at least reduce the need for onsite personnel [calling the helpdesk for assistance via remote screen control](https://www.financedigest.com/eu-lawmakers-call-for-summit-to-control-very-powerful-ai.html "EU lawmakers call for summit to control ‘very powerful’ AI"). All the tasks and processes will be performed by the in-house team [back at the main office](https://www.financedigest.com/why-transforming-the-back-office-is-key-to-customer-experience-success-in-financial-services.html "Why Transforming the Back-Office is Key to Customer Experience Success in Financial Services"). Intervention by local teams becomes unnecessary.

#### Easily Add New Features, Capabilities, and Modules

MDM software can perform on-demand updating of fleet device software, whether as an entire fleet or through batches. Once remotely connected with the devices, administrators can easily install the [latest updates](https://www.financedigest.com/how-the-latest-microsoft-365-updates-are-helping-to-empower-frontline-staff.html "How the latest Microsoft 365 updates are helping to empower frontline staff") and add new features, and even updates scripts without even requiring local assistance.

#### Reduce Onsite Visits

MDM [software reduces the need](https://www.financedigest.com/4-kinds-of-software-your-new-business-needs.html "4 Kinds of Software Your New Business Needs") for onsite visits to events that require physical inspection and repair or pull out for replacement. Outside of hardware issues, all other problems can be resolved remotely. This includes software updates and proactive problem resolution.

#### Delegate Permissions

Remote MDM should also provide the ability to assign different permission levels to different stakeholders. Administrators and IT teams reserve the right to diagnose and maintain the devices, while marketing, sales, and management can [secure access to collect data information and perform analytics to get an idea of what works and what doesn’t from a user](https://www.financedigest.com/ai-is-the-new-password-security-and-ease-for-finance-users.html "AI is the new password: security and ease for finance users ") standpoint. [Local user access also gets limited to basic operations](https://www.financedigest.com/mcdonalds-to-sell-russia-restaurants-to-local-operator-rebrand.html "McDonald’s to sell Russia restaurants to local operator, rebrand"), with none of the internal processes exposed.

#### Fast Time-To-Market

Making everything [accessible by remote means not needing](https://www.financedigest.com/55-of-uk-smes-unable-to-access-all-funding-needed-to-grow.html "55% of UK SMEs unable to access all funding needed to grow") to train or turn over procedures to local teams. In addition, remote access means a faster deployment time of updates, scripts, or even new applications. Instead of waiting for the entire fleet to receive servicing, Android TV MDM can get the job done within minutes or hours.

## Android TV MDM Reduces the Need for On-Site Intervention Even After the Pandemic

The [pandemic’s many restrictions](https://www.financedigest.com/pandemic-restrictions-that-hampered-the-circulation-of-viruses-other-than-covid-19.html "Pandemic restrictions that hampered the circulation of viruses other than COVID-19") proved the necessity of having a secure, remote connection to fleet devices via Android TV MDM software. Even after the pandemic, the ability to continue administering devices remotely will remain important. Especially for big companies with large fleets of Android TV devices, having remote mobile device management capabilities ensures all devices get the proper monitoring and [servicing they need](https://www.financedigest.com/top-5-seo-services-you-need-to-succeed-in-2022.html "Top 5 SEO Services You Need To Succeed In 2022"). MDM is a more efficient and less [costly way](https://www.financedigest.com/simple-ways-to-reduce-business-costs.html "Simple Ways to Reduce Business Costs") to manage a fleet of Android TV devices.


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