# The importance of upskilling to prepare for business automation
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2022-05-19
Category: BUSINESS
Category URL: https://financedigest.com/category/business
Meta Title: Why Upskilling is Vital for Successful Business Automation
Meta Description: Discover why upskilling your workforce is crucial for effective automation adoption, and how failing to do so can have damaging consequences for your business.
URL: https://financedigest.com/the-importance-of-upskilling-to-prepare-for-business-automationhtml

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_![](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/68-1736815707723-compressed.jpg)_

_By **Matt Weston**, founder and managing director of_ [_Vantage 365_](https://vantage365.co.uk/)

In these increasingly digitised times, automation is often considered a crucial way for businesses to pull ahead of the competition by streamlining their processes and driving efficiencies that save both time and money.

One only has to look at 2020 figures published by Salesforce to get a sense of why automation is so sought after by organisations. They show that 73% of IT leaders have declared that automation is saving employees between 10% and 50% of the time they previously spent doing manual tasks, with a further 57% saying that automation technology has helped departments save between 10% and 50% on costs previously attributed to manual processing.

While there are clearly many benefits to adopting automation, [businesses will often make the false assumption that the technology](https://www.financedigest.com/technology-is-a-tonic-for-late-business-payments.html "TECHNOLOGY IS A TONIC FOR LATE BUSINESS PAYMENTS") is a ‘silver bullet’ that will resolve all of their operational challenges by itself. This, however, is simply not the case, and automation can only truly be effective if an [organisation has individuals on board who understand and embrace](https://www.financedigest.com/how-the-cfo-can-embrace-organisational-agility.html "How the CFO can embrace organisational agility") the technology.

In this sense, it is vital for [businesses to upskill their workforces](https://www.financedigest.com/2021-the-year-of-the-global-workforce-for-british-small-businesses.html "2021: The Year of the Global Workforce for British small businesses ") sufficiently in preparation for automation.

**The impact of failing to upskill**

The COVID-19 pandemic has been a prime example of why it is so [important for companies to ensure that their employees have the skills needed to make digital](https://www.financedigest.com/42-of-retailers-say-payment-over-time-solutions-are-very-important-to-ensuring-future-digital-innovation.html "42% of retailers say payment-over-time solutions are ‘very important’ to ensuring future digital innovation") adoption a success.

Prior to the pandemic, many employers had made slow progress in upskilling and reskilling their workers, [despite how widespread and well-established business](https://www.financedigest.com/5-ways-to-grow-your-business-despite-a-bad-credit-score.html "5 Ways to Grow Your Business despite a Bad Credit Score") automation had already become.

This meant that, in the wake of the crisis, when many organisations were left with no alternative but to move their [key processes](https://www.financedigest.com/1-easy-tip-to-make-a-key-e-commerce-process-more-efficient.html "1 easy tip to make a key e-commerce process more efficient") online, the digital skills gap became even more apparent, and the impact of failing to upskill began to be felt in earnest.

For example, many workers lost their jobs during the pandemic because they did not have up-to-date digital skills, while those [businesses that held out for too long in embracing automation](https://www.financedigest.com/breaking-down-the-barriers-of-ar-automation-to-help-businesses-save-money.html "Breaking down the barriers of AR automation to help businesses save money ") found themselves paying the ultimate price for their slow adoption.

As the COVID disruption has proven, the [need to automate is not always on a business’](https://www.financedigest.com/setting-up-a-business-in-the-uk-heres-what-you-need-to-know.html "Setting up a business in the UK? Here’s what you need to know.") terms – sometimes, digital acceleration is thrust upon them by forces outside of their control. That is why it is absolutely vital for companies to do all that they can now to upskill their staff, thereby better preparing themselves for any unexpected accelerations towards [automation that might occur in the future](https://www.financedigest.com/enterprise-automation-is-the-future-of-finance.html "Enterprise automation is the future of finance").

**Upskilling is a constant process**

Some employers might think that offering digital training to [workers on a one-off basis is enough](https://www.financedigest.com/80-of-workers-not-saving-enough-for-retirement.html "80% of workers not saving enough for retirement") to sufficiently plug the skills gap and enable automation adoption en masse across their organisation.

In reality, upskilling must be a continuous process, given that the [technology upon which businesses](https://www.financedigest.com/schneider-and-greenyellow-target-smaller-businesses-with-energy-saving-technology.html "Schneider and GreenYellow target smaller businesses with energy saving technology") rely is constantly evolving. This [means that many of the digital](https://www.financedigest.com/making-sure-that-finservs-digital-transformation-doesnt-mean-digital-exclusion.html "Making sure that FinServ’s digital transformation doesn’t mean digital exclusion") skills that workers gain now are unlikely to be of relevance in five to 10 years from now.

To truly keep employees’ skills up to date with the latest technological advancements, business leaders therefore need to ensure that on-the-job digital training forms a fundamental part of their ongoing automation strategy, given the crucial [role that workers must play in achieving success through automation](https://www.financedigest.com/10-ways-automation-has-changed-the-role-of-the-cfo.html "10 ways automation has changed the role of the CFO").

Not only will staying up to date help staff members drive greater efficiencies through digital adoption, but will also likely enable the company to get ahead of their competitors who have not invested enough [time or effort in upskilling their employees alongside evolving tech](https://www.financedigest.com/why-the-new-year-is-the-best-time-to-start-your-dream-tech-business.html "Why the New Year is the best time to start your dream tech business").

**[Businesses have a part to play](https://www.financedigest.com/the-valuable-role-ecommerce-social-media-marketing-will-play-in-keeping-businesses-afloat-during-lockdown.html "The valuable role Ecommerce/Social Media marketing will play in keeping businesses afloat during lockdown") in getting the most from automation**

As automation becomes increasingly important for organisations in today’s digitally focused [business landscape](https://www.financedigest.com/disruption-and-innovation-four-predictions-for-the-business-landscape-in-2016.html "DISRUPTION AND INNOVATION – FOUR PREDICTIONS FOR THE BUSINESS LANDSCAPE IN 2016"), so too does the need to upskill staff and ensure that they are best equipped to work alongside the technology.

Many companies are still investing in automation with unrealistic [expectations](https://www.financedigest.com/uks-dominos-expects-tech-investments-to-hit-2023-profit.html "UK’s Domino’s expects tech investments to hit 2023 profit") about what doing so will achieve for them without properly investing in the personal development of their teams. [Business leaders need to understand that workers are just as crucial to successful](https://www.financedigest.com/tips-on-how-startups-can-turn-their-business-into-a-success.html "Tips on how startups can turn their business into a success") automation as the technology itself, and only when this is acknowledged can automation drive the efficiencies that they are expecting it to.

With research from the World Economic Forum finding that half of all [employees need](https://www.financedigest.com/5-key-things-you-need-to-know-before-hiring-your-first-employee.html "5 Key Things You Need to Know Before Hiring Your First Employee") to upskill or reskill by 2025 to embrace new opportunities delivered by automation and new technologies, now is the time for businesses to secure the future of their workers and organisation as a whole.


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