# The art of the remote Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2021-02-15 Category: BUSINESS Category URL: https://financedigest.com/category/business Meta Title: Remote Working Challenges and Solutions: Guidelines from Meta Description: Discover the challenges faced by Thread and their solutions for remote working, from misalignment to lack of face-to-face interactions. Learn more here. URL: https://financedigest.com/the-art-of-the-remotehtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/xps-6uneklgrjps-unsplash-scaled-e1613386714905-1736838570253-compressed.jpg) _By **Keith Bortoluzzi,** CEO, Thread_ It’s been almost a year since most of us packed up our laptops and left the office to work from home. Since that time, there have been changes to restrictions allowing us to come together with our teams in a socially distanced way, but for the most part, we have been forced to work remotely and connect with colleagues digitally. At Thread, we are no exception. As a [technology provider](https://www.financedigest.com/verasity-joins-the-brightcove-marketplace-to-provide-customers-with-proprietary-ad-tech-technology.html "Verasity Joins the Brightcove Marketplace to Provide Customers With Proprietary Ad-Tech Technology"), we were used to operating in a digital environment, but as the rest of the world moved online, we thought it would be useful to put some guidelines in place to ensure we were working as collaboratively as possible. After all, creating collaborative workflows for [asset managers](https://www.financedigest.com/french-asset-manager-amundi-posts-q3-outflows-of-13-billion.html "French asset manager Amundi posts Q3 outflows of billion") is what we do every day. Driving these guidelines was the fundamental belief that while working remotely has its challenges, there are also many [opportunities to be gained](https://www.financedigest.com/digital-health-market-size-to-gain-traction-of-us-536-6-billion-growth-opportunities-by-2025-transparency-market-research.html "Digital Health Market Size to Gain Traction of US$ 536.6 Billion, Growth Opportunities by 2025: Transparency Market Research"). **The challenges of** [remote working](https://www.financedigest.com/remote-working-during-covid-a-successful-social-experiment.html "Remote working during COVID: a successful social experiment") Needless to say, we’ve come across a number of difficulties around [remote working](https://www.financedigest.com/it-departments-getting-a-bad-rap-over-remote-working.html "IT DEPARTMENTS GETTING A BAD RAP OVER REMOTE WORKING"), some which have been common across most organisations and others which were not anticipated. As the Thread team looked for solutions to these challenges, we found many of our own partners and [customers were facing similar problems:](https://www.financedigest.com/the-problem-with-measuring-customer-loyalty-and-how-to-overcome-it.html "The problem with measuring customer loyalty; and how to overcome it") - **Misalignment:** getting a team aligned to a common goal is difficult in normal circumstances and even more so when you can’t [come together and share](https://www.financedigest.com/cell-tissue-culture-supplies-market-share-to-exhibit-steady-growth-in-the-coming-decade.html "Cell Tissue Culture Supplies Market Share to Exhibit Steady Growth in the Coming Decade") ideas. We had to communicate a new vision for the company and get internal endorsement by colleagues. - **Miscommunication:** non-verbal communication represents around two-thirds of human interaction. Reading the subtleties of body language is always going to be a [challenge in remote meetings](https://www.financedigest.com/meeting-the-data-challenge-in-financial-services.html "Meeting the data challenge in financial services"), but it is important in making sure everyone has bought into decisions. We also quickly realized that different team members expressed themselves in different ways. Our Lead Designer, for example, likes to show and draw things, which is extremely difficult when communicating through a screen. - **Misunderstanding:** [remote working](https://www.financedigest.com/new-research-suggests-over-13-million-brits-were-inadequately-managed-while-working-remotely.html "NEW RESEARCH SUGGESTS OVER 13 MILLION BRITS WERE INADEQUATELY MANAGED WHILE WORKING REMOTELY*") deprives us of a key element of communication – context. For example, when our CTO and PM are in the middle of a sprint, they have limited time to respond to emails and messages. If other team members aren’t aware of their situation, they could easily take offense to shorter or abrupt replies to questions. - **Dealing with emotions:** remote working can strip us of one of the main benefits of coming together as a team, that of providing emotional [support to colleagues](https://www.financedigest.com/a-sensitive-guide-to-supporting-your-female-colleagues-in-the-workplace.html "A sensitive guide to supporting your female colleagues in the workplace"). During lockdown, we have encouraged everyone on our team to share how they are feeling, whether it is excited and joyful or angry and frustrated. Humans are [social animals and so the impact](https://www.financedigest.com/meet-the-founder-of-the-web-3-decentralized-social-media-metaverse-and-on-achieving-guarantees-of-green-for-a-proof-of-impact-future.html "Meet The Founder Of The Web-3, Decentralized, Social Media Metaverse; And on Achieving ‘Guarantees of Green’ For A Proof-of –Impact- Future") of lockdown on mental health is unsurprising. At Thread, we were very conscious to promote the importance of belonging to a team, and encourage colleagues to talk about their emotional wellbeing. - **Lack of face-to-face interactions:** At Thread, we believe a great workplace is an environment which succeeds in setting the right [balance between autonomy and management](https://www.financedigest.com/fintech-and-compliance-managing-the-eternal-balancing-act.html "Fintech and compliance: Managing the eternal balancing act") intervention. Remote working tends to support the former but reduce the latter which can be a challenge. Equally, it is more difficult to learn from each other whist we are all sitting in [home offices](https://www.financedigest.com/cavai-tests-innovative-new-approach-for-the-home-offices-parentwise-pilot-campaign-helping-parents-and-carers-in-the-west-midlands.html "Cavai tests innovative new approach for the Home Office’s ‘ParentWise’ pilot campaign helping parents and carers in the West Midlands") or working off kitchen tables. - **Distractions:** without the option of speaking to colleagues face-to-face, we have all had to rely on messaging tools and email. If not used properly, these can become a distraction and limit productivity. Similarly, within our [home environment](https://www.financedigest.com/demand-for-secure-and-safer-home-environment-will-increased-revenue-sales-of-baby-gates-market.html "Demand For Secure And Safer Home Environment Will Increased Revenue Sales Of Baby Gates Market"), there can be a multitude of distractions, whether you have children who are home schooling to the temptation to do a few jobs around the house during the working day, which can hinder concentration. - **Increased work-family stress and conflict:** although many of us will have occasionally [worked from home](https://www.financedigest.com/working-from-home-heres-how-you-can-save-money-on-your-auto-insurance.html "Working From Home? Here’s How You Can Save Money on Your Auto Insurance") before the pandemic, this prolonged period of being at home can place a lot of strain upon our private lives. [Studies show that remote](https://www.financedigest.com/digital-insurance-and-the-remote-working-and-studying-boom.html "Digital insurance and the remote working and studying boom") working can intensify work-family conflicts and increase stress as it blurs the lines between home and work. **[Creating opportunities](https://www.financedigest.com/tire-materials-market-to-create-an-incremental-opportunity-of-us-99-99-bn-by-the-end-of-2028-fmi.html "Tire Materials Market to create an incremental opportunity of US$ 99.99 Bn by the end of 2028 – FMI") with digital working** Staying safe and well is [clearly the most important benefit](https://www.financedigest.com/clearing-out-your-garage-benefiting-from-corporate-simplification-2.html "Clearing Out Your Garage – Benefiting from Corporate Simplification ") of remote working, but we have definitely seen other plus points. In terms of recruitment and [working with the best talent, wherever it is located, remote working opens up multiple opportunities](https://www.financedigest.com/hybrid-working-a-risk-or-opportunity-for-the-financial-services-industry-2.html "Hybrid working: a risk or opportunity for the financial services industry?"). It also allows greater flexibility for our team in terms of where and when they work. Needless to say, we intend to maintain remote working regardless of changes to lockdown and the welcome rollout of the vaccine. Here’s what we have learned so far about making remote learning [work well](https://www.financedigest.com/biden-says-he-is-doing-well-working-after-testing-positive-for-covid.html "Biden says he is ‘doing well,’ working after testing positive for COVID") at Thread: - **Have weekly team days:** we have [set a regular ‘team day’](https://www.financedigest.com/dollar-set-for-biggest-two-day-fall-since-2009-as-rate-outlook-shifts.html "Dollar set for biggest two-day fall since 2009 as rate outlook shifts") on Fridays. After a busy [working week](https://www.financedigest.com/productivity-and-the-four-day-working-week-in-financial-services.html "Productivity and the four-day working week in financial services"), we are all keen to see each other and share our achievements. We [set this on Friday so it is close to the weekend and lunch is provided by the company](https://www.financedigest.com/london-set-for-hosepipe-ban-from-aug-24-water-company.html "London set for hosepipe ban from Aug. 24 – water company"). During these sessions we aim to achieve three things: maintain alignment on goals, [inform the rest of the team on what individuals are working](https://www.financedigest.com/the-importance-of-information-security-in-a-post-pandemic-hybrid-working-world.html "The importance of information security in a post-pandemic hybrid working world") on, and see how our team members are coping. ![Keith Bortoluzzi](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/keith-bortoluzzi-450x600-1736838569680-compressed.jpg) Keith Bortoluzzi - **Opening up the discussion:** while we’ve been remote working, we’ve made a point of encouraging questions, concerns, crazy ideas, and anything our colleagues wanted to put on the agenda. In order to recapture some of the lost benefits of serendipity, we hold an open [discussion during our Friday team](https://www.financedigest.com/finland-sweden-to-send-teams-to-turkey-to-discuss-nato-bids-haavisto-says.html "Finland, Sweden to send teams to Turkey to discuss NATO bids, Haavisto says") meetings. We ask the team to submit questions and vote on which we discuss during the day. - **Transparency as a core principle:** we believe full transparency in all aspects of our work, and in particular communication, is one of the key enablers of a truly successful [remote team](https://www.financedigest.com/build-a-strong-remote-team-with-these-5-steps.html "Build A Strong Remote Team With These 5 Steps"). To this end, we make sure all channels and documents on the online tools we use – in our case Notion and Slack – are open to everyone. Because everything is open, we [stay informed](https://www.financedigest.com/retired-ceo-alex-a-molinaroli-reveals-his-morning-rituals-and-the-importance-of-staying-informed.html "Retired CEO Alex A. Molinaroli Reveals His Morning Rituals and the Importance of Staying Informed"), aligned and motivated. - **Defining remote working principles:** having clear [rules of engagement is absolutely fundamental to ensure that collaboration remains](https://www.financedigest.com/bank-of-england-consults-on-remaining-basel-bank-capital-rules.html "Bank of England consults on remaining Basel bank capital rules") smooth, communication is easy, and work does not intrude on your private life. At Thread, we have [developed these principles gradually and organically](https://www.financedigest.com/the-dried-fruits-market-gloat-over-organic-development.html "The Dried Fruits Market Gloat Over Organic Development"). We know they are the right norms for us because we work on a trial-and-error basis: we throw something on the wall, and if it sticks, we keep it. However, these principles are not [set in stone and may evolve over time](https://www.financedigest.com/hedge-funds-set-to-end-2021-with-inflows-for-first-time-in-three-years.html "Hedge funds set to end 2021 with inflows for first time in three years") as our team and our needs change. - **Defining how we communicate**: in a remote team, people constantly [send and receive messages](https://www.financedigest.com/covid-hit-queen-elizabeth-sends-message-to-brazil.html "COVID-hit Queen Elizabeth sends message to Brazil") and notifications via numerous collaborative tools. This can be overwhelming, time-consuming, or just outright annoying. In any case, it makes it harder for you to complete tasks that require concentration. Here at Thread, we made a decision early on that we would use email when discussing something that started on email, Slack for real-time discussions and conversations, [calls for matters of urgency and Notion for sharing information](https://www.financedigest.com/call-for-digitization-to-drive-the-healthcare-information-systems-market.html "Call for Digitization to drive the Healthcare Information Systems Market") and commenting on our deliverables. - **[Fixed working hours:](https://www.financedigest.com/instagram-fixes-bug-that-triggered-hours-long-outage.html "Instagram fixes bug that triggered hours-long outage")** we recognise that some members of the team need clear separation between their private and work lives. Determine a weekly schedule that makes sense for you and the team is vital. We also encourage our colleagues at Thread to [switch off their communications tools when they need](https://www.financedigest.com/pstn-isdn-switch-off-what-businesses-need-to-know.html "PSTN/ISDN switch-off: what businesses need to know "), as well as turning off any notifications at certain times of the day when you need to be more productive. - **Keep meeting clear, focused and transparent:** when a meeting is needed, we follow some consistent principles. Clarify the purpose of the meeting and circulate an agenda to keep participants aligned, pre-warn those who will need to contribute, put microphones on mute when you aren’t [talking and ensure every meeting has a clear outcome which is summarised at the end](https://www.financedigest.com/putin-says-peace-talks-with-ukraine-are-at-dead-end-goads-the-west.html "Putin says peace talks with Ukraine are at dead end, goads the West"). Over the last year, following these simple but effective rules has [enabled our Thread team to work efficiently and productively](https://www.financedigest.com/smart-working-versus-presenteeism-enabling-productivity-in-a-post-pandemic-hybrid-work-culture.html "Smart Working Versus Presenteeism: Enabling Productivity in a Post-Pandemic Hybrid Work Culture"). As we move forward in 2021, we are excited to embrace all of the learnings [gained since](https://www.financedigest.com/dollar-steadies-near-16-week-low-yuan-set-for-biggest-weekly-gain-since-2005.html "Dollar steadies near 16-week low, yuan set for biggest weekly gain since 2005") we first embraced remote working last year while enjoying the benefits of coming together as a team as soon as we can. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---