# Teleopti leads Cloud WFM space with strengthened Microsoft collaboration and Azure usage Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2018-01-17 Category: NEWS Category URL: https://financedigest.com/category/news Meta Title: Teleopti Strengthens Cloud WFM Leadership with Microsoft Meta Description: Discover how Teleopti is revolutionising the contact centre industry with its top-of-the-line WFM Cloud solution on Microsoft Azure. Find out more! Tags: featured Tag URLs: featured (https://financedigest.com/tag/featured) URL: https://financedigest.com/teleopti-leads-cloud-wfm-space-with-strengthened-microsoft-collaboration-and-azure-usagehtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/fd170118-2-1736843072540-compressed.jpg) Teleopti, an industry leader for agent-engaging Workforce Management (WFM) solutions, is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft. After 6 years of Teleopti WFM Cloud on Microsoft Azure for contact centers, Teleopti now holds the position as the number 1 supplier of WFM software on Azure, globally. With a development relationship that dates back to the 1990s, Teleopti is a top WFM digital partner for Microsoft Azure and the sizeable, and ever-growing, offering of Teleopti WFM Cloud on Azure means that Teleopti is now a Microsoft Gold Co-Sell Partner. The co-sell status entails Teleopti building its sales network with Microsoft to enable the Microsoft sales team to sell Teleopti WFM Cloud as part of their contact center projects. Teleopti is consequently now working within Microsoft’s ecosystem as this collaboration is further solidified and [joint sales ventures](https://www.financedigest.com/bp-solar-joint-venture-expanding-in-australia-with-two-new-projects.html "BP solar joint venture expanding in Australia with two new projects") multiply. Annica Wallenbro Stojcevski, Business [Group Lead](https://www.financedigest.com/bicycle-chain-market-size-and-forecast-2020-2030-with-post-impact-of-covid-19-by-top-leading-players-sram-llc-renold-plc-taya-chain-co-ltd-kmc-group-shimano-inc-tien.html "Bicycle Chain Market Size And Forecast (2020-2030) | With Post Impact Of Covid-19 By Top Leading Players- SRAM LLC., Renold PLC., Taya Chain Co., Ltd., KMC Group, Shimano Inc., Tien") – Cloud & Enterprise at Microsoft said, “We are excited for the outcomes this strengthened partnership will enable for our customers. Azure is a platform which opens up for new opportunities. Thanks to partners, such as Teleopti, we can offer brilliant [solutions through Azure that helps companies be more productive](https://www.financedigest.com/product-design-verification-and-validation-solution-market-2021-present-scenario-and-growth-prospects-2025.html "Product Design Verification And Validation Solution Market 2021 | Present Scenario and Growth Prospects 2025"), innovative and more profitable.” Teleopti’s Cloud growth is entwined with its international expansion, especially in [North America](https://www.financedigest.com/north-america-wound-debridement-products-market-2021-global-leading-companies-analysis-revenue-trends-and-forecasts-2024.html "North America Wound Debridement Products Market 2021 Global Leading Companies Analysis, Revenue, Trends and Forecasts 2024"), and leading industry analysts have found that Teleopti has grown at a rate faster than the rest of the industry, moving up two positions for market-share ownership in 2017 reports. Highlighting the parallel journey of Teleopti’s expansion and Cloud leadership, 80% of Teleopti’s new business in the last two years has been via Cloud contracts and almost 100,000 contact center agents are now planned for via Teleopti WFM Cloud on Microsoft Azure. Teleopti’s focus on Cloud deployment in the last decade is led by an understanding of [customers’ need to focus more on their customer-satisfaction and employee-engagement strategies](https://www.financedigest.com/why-equipment-assets-should-be-the-source-of-your-customer-strategy.html "Why Equipment Assets Should Be The Source of Your Customer Strategy"), and less on IT maintenance. Being an early adopter of Microsoft’s [Azure services, as the Azure infrastructure has grown, so too has Teleopti’s Azure usage and the functionality of its Cloud](https://www.financedigest.com/spiralling-azure-costs-dont-necessarily-mean-your-cloud-strategy-is-off-course.html "Spiralling Azure costs don’t necessarily mean your cloud strategy is off course") suite. Realizing the IT needs of the contact center industry and the support offered by the Azure platform, Teleopti has developed and enhanced its Cloud offering to be the best-of-breed WFM Cloud [solution on the market](https://www.financedigest.com/the-patient-monitoring-handheld-solutions-market-to-be-constructively-capsized-by-the-digitization.html "The Patient Monitoring Handheld Solutions Market to be constructively capsized by the digitization"). Teleopti offers the full functionality of its WFM suite to Cloud contact center customers. There is no compromise made to support [Cloud services](https://www.financedigest.com/uk-to-examine-cloud-services-dominated-by-amazon-microsoft-and-google.html "UK to examine cloud services dominated by Amazon, Microsoft and Google"), with functionality being identical whether deployed on-premise or on Azure. Contact centers can use Teleopti WFM to effectively forecast, schedule and monitor [customer service](https://www.financedigest.com/transforming-to-customer-centric-service-in-financial-services.html "Transforming to customer centric service in Financial Services") operations, as well as dynamically adapt to changing situations. This ensures that business needs can be optimized through a balance of personnel, [demand and customer service](https://www.financedigest.com/euro-zone-april-business-activity-grows-on-strong-services-demand-pmi.html "Euro zone April business activity grows on strong services demand – PMI") levels. Teleopti WFM is known and respected for a modern approach to WFM, with a wide range of tools and capabilities to positively empower employees across the organization, resulting in optimized operations and engaged customers. [Industry analysts have found that Teleopti customers](https://www.financedigest.com/listen-care-share-ofwats-latest-report-on-the-water-industrys-handling-of-customers-during-the-pandemic.html "Listen, Care, Share: Ofwat’s latest report on the water industry’s handling of customers during the pandemic") are 23% more efficient, generating a fantastic ROI for customers. “Teleopti has a long history of working with Microsoft, and over the last six years we have collaborated to provide contact centers with the most efficient yet extensive WFM [planning possibilities](https://www.financedigest.com/uniper-rescue-plan-takes-shape-with-price-rises-possible.html "Uniper rescue plan takes shape, with price rises possible") over Azure,” commented Olle Düring, CEO of Teleopti. “Contact centers need to be able to focus on business and customer needs ahead of IT headaches, [Microsoft and Teleopti’s WFM Cloud offering ensures that companies](https://www.financedigest.com/microsoft-videogame-testers-form-companys-first-u-s-union.html "Microsoft videogame testers form company’s first U.S. union") can prioritize accordingly. The aim is to always support our [customers growth](https://www.financedigest.com/impact-com-fiscal-year-h1-2021-1-5b-valuation-150m-in-funding-bigcommerce-integration-69-customer-growth.html "impact.com Fiscal Year H1 2021: .5B Valuation, 0M in Funding, BigCommerce Integration, 69% Customer Growth") and vision, and Cloud services offer the optimal way to achieve this.” --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---