# Streamlining Workflows in a Decentralised Workforce
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2021-09-29
Category: TECHNOLOGY
Category URL: https://financedigest.com/category/technology
Meta Title: Streamlining Workflows with Digital ID Services
Meta Description: Discover how businesses are accelerating digital transformation through the adoption of digital identity services to streamline workflows in a remote working
URL: https://financedigest.com/streamlining-workflows-in-a-decentralised-workforcehtml

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_By_ **_Dick Dekkers,_** _Director Business Development,_ [_Digidentity_](https://www.digidentity.eu/en)

COVID-19 forced businesses to adapt. With employees stuck at home, many organisations realised that they needed access to solutions that enabled them to better streamline internal processes without the ability to meet in-person.

For all of the benefits that flexible working brings, it also introduces complications – as much of the world found out last year. One such complication comes in the form of [tracking workflows](https://www.financedigest.com/smartr365-launches-mortgage-kanban-workflow-tool-smooth-mortgage-application-tracking-brokers.html "Smartr365 launches ‘MortgageKanban’ workflow tool to smooth mortgage application tracking for brokers"). While for many it may not have seemed a major issue at the time, when it came to specific use cases – gaining signatures, [approvals or verification of certain documents – tasks began to quickly become](https://www.financedigest.com/dash-passes-apples-rigorous-review-process-and-becomes-an-approved-digital-currency.html "Dash Passes Apple’s Rigorous Review Process And Becomes An Approved Digital Currency") clogged up.

The [signing process had become an issue that quickly needed resolving and businesses](https://www.financedigest.com/4-signs-you-have-what-it-takes-to-run-a-business.html "4 Signs You Have What It Takes to Run a Business") turned to technology to overcome this newfound challenge. According to research undertaken by [KPMG](https://home.kpmg/us/en/home/insights/2020/09/digital-acceleration.html), 74% of [businesses](https://www.financedigest.com/overcoming-challenges-in-claiming-the-employee-retention-credit.html) accelerated the digitisation of operations and the creation of a next-generation operating model by a matter of months or even years during the pandemic. For many, this included the adoption of [digital](https://www.financedigest.com/citigroups-head-of-digital-assets-for-markets-unit-departs-memo-says.html) identity services, allowing them to [streamline workflow processes](https://www.financedigest.com/reckon-introduces-link-to-bank-data-to-help-small-businesses-streamline-the-reconciliation-process.html "Reckon introduces link to bank data to help small businesses streamline the reconciliation process ") without the need to meet in-person.

**Continuing While Remote**

In the [finance industry](https://www.financedigest.com/holding-a-mirror-up-to-the-finance-industry-on-diversity-equity-inclusion-dei.html "Holding a mirror up to the finance industry on Diversity, Equity & Inclusion (DEI)"), where [businesses](https://www.financedigest.com/overcoming-challenges-in-claiming-the-employee-retention-credit.html) are approving loans and mortgages, undertaking Know Your Customer (KYC) checks and dealing with significant sums of money on a daily basis, their operations must remain immaculate and precise.

There are robust [processes in place that demand specific executives signing off on and approving](https://www.financedigest.com/emvco-streamlines-approval-process-for-mobile-payment-devices.html "EMVCo Streamlines Approval Process for Mobile Payment Devices") a significant number of important documents. Tying these people down to a [meeting is hard](https://www.financedigest.com/meet-the-women-working-hard-in-house-building.html "Meet The Women Working Hard In House Building") enough outside of a pandemic. Doing it all remotely became even more difficult.

Before the pandemic, organisations typically tracked workflows by going desk to desk, attaining internal signatures for sign-off and verifications. Even with the advancement of technology, this remained a manual process – forcing [businesses](https://www.financedigest.com/overcoming-challenges-in-claiming-the-employee-retention-credit.html) to wait days or even weeks before people could [meet face-to-face and sign](https://www.financedigest.com/emirati-fm-meets-syrias-assad-in-damascus-in-further-sign-of-thawing-ties.html "Emirati FM meets Syria’s Assad in Damascus in further sign of thawing ties") documents in person before tasks could progress.

Through these internal approval processes, a significant amount of [time would be taken away from employees](https://www.financedigest.com/the-pandemic-means-that-its-time-to-double-down-on-our-commitment-wellbeing-and-employee-engagement.html "The pandemic means that it’s time to double down on our commitment wellbeing and employee engagement"). This turns staff into ‘postmen’ – using the [time of lawyers or brokers inefficiently while generating](https://www.financedigest.com/sun-realm-switches-complicated-spreadsheet-reporting-for-ground-breaking-insight-solution-generating-time-savings-of-over-30.html "Sun Realm switches complicated spreadsheet reporting for ground breaking Insight solution generating time savings of over 30%") bottlenecks throughout workflows.

**Relying on Digital ID**

[Digital](https://www.financedigest.com/citigroups-head-of-digital-assets-for-markets-unit-departs-memo-says.html) ID [services are enabling organisations](https://www.financedigest.com/cloud-migration-for-financial-services-organisations-whats-the-best-approach.html "Cloud Migration for Financial Services Organisations – What’s the best approach?") to significantly improve the efficiency of workflows despite now operating with a hybrid or remote workforce.

With a very simple 4 [step registration process](https://www.financedigest.com/dont-miss-this-step-in-the-inventing-process.html "Don’t Miss This Step in the Inventing Process"), first time verification for any user only takes between 5 and 10 minutes. Any time after that, logging in, approving items or signing documents can be achieved by simply using an app on a [mobile phone](https://www.financedigest.com/mobile-phone-insurance-brand-loveitcoverit-launches-in-ireland.html "Mobile phone insurance brand, loveitcoverit, launches in Ireland"). The entire [process is streamlined](https://www.financedigest.com/alzheimers-research-uk-streamlines-cheque-processing-with-checkprint.html "Alzheimer’s Research UK Streamlines Cheque Processing with Checkprint") and easy to use.

In comparison to how [businesses would operate manually](https://www.financedigest.com/from-sec-edgar-to-business-applications-exploring-an-alternative-to-manual-data-extraction.html "From SEC EDGAR to Business Applications: Exploring an Alternative to Manual Data Extraction") before the pandemic, where users would wait weeks or months to have documents confirmed, not only is a significant amount of productive time saved – which greatly improves efficiency – but user satisfaction is also greatly enhanced.

Rather than scheduling and rescheduling meetings to visit someone in-person and verify certain documents face-to-face, users can now submit a document through the cloud. Once verified, the user can be issued a [qualified electronic signature](https://www.financedigest.com/cryptomathic-signer-achieves-eidas-certification-for-remote-qualified-electronic-signatures.html "Cryptomathic Signer Achieves eIDAS Certification for Remote Qualified Electronic Signatures") that can be used to sign documents online. Alternatively, in the case of a KYC verification, the outcome is shared directly with the relevant organisation. In both situations, the entire process becomes streamlined, [saving a significant](https://www.financedigest.com/significant-savings-stratford-apartment-one-week.html "Significant savings on Stratford apartment for one week only") amount of time for both parties.

**A** [Secure Solution](https://www.financedigest.com/securing-financial-institutions-with-the-help-of-pam-solutions.html "Securing financial institutions with the help of PAM solutions")

Online [verification and digital](https://www.financedigest.com/what-is-id-and-verification-and-why-is-it-such-an-integral-part-of-digital-life.html "What Is ID and Verification and Why is it Such an Integral Part of Digital Life?") signatures are a highly reliable and secure alternative to traditional processes. Awareness around [data privacy has never been higher](https://www.financedigest.com/wall-street-pushes-stocks-oil-higher-on-promising-data.html "Wall Street pushes stocks, oil higher on promising data"). Consumers and [businesses alike are incredibly tuned in to their rights and are highly](https://www.financedigest.com/small-business-owners-are-highly-optimistic-about-2017.html "Small Business Owners Are Highly Optimistic About 2017 ") conscious of how their data is used. By nature, [digital](https://www.financedigest.com/citigroups-head-of-digital-assets-for-markets-unit-departs-memo-says.html) identity services deal with highly sensitive information that [must be protected](https://www.financedigest.com/brexit-why-investors-must-now-think-global-to-maximise-and-protect-wealth.html "BREXIT: WHY INVESTORS MUST NOW ‘THINK GLOBAL’ TO MAXIMISE AND PROTECT WEALTH") at all costs.

In response to this, and to ensure that sensitive [data remains secure](https://www.financedigest.com/assurance-v-security-reassessing-responsibility-for-data-assurance.html "Assurance v Security: Reassessing Responsibility for Data Assurance"), all identity providers or Qualified Trust Service Providers (QTSP) must follow rigorous regulations that uphold international standards for security and data protection. Digital identity [services are highly secure](https://www.financedigest.com/wrapping-financial-services-in-a-security-blanket.html "Wrapping Financial Services in a Security Blanket") and reliable, and all documents provide a readily available paper trail, accessible whenever needed for compliance purposes.

**A Long Term Solution**

While pandemic recovery is well underway, there is an expectation among many organisations to continue operating remotely, whether that is on a full-time basis or in a hybrid approach – splitting time between [home and the office](https://www.financedigest.com/working-from-home-or-the-office-how-to-do-it-best.html "Working from home or the office – how to do it best"). Either way, it’s clear that the [working environment of the future](https://www.financedigest.com/meetings-in-the-metaverse-how-likely-is-this-the-future-of-work.html "Meetings in the metaverse – how likely is this the future of work?") is going to be significantly different to how it was before COVID-19.

With this in mind, it is important for organisations to effectively [improve workflows throughout the entire business](https://www.financedigest.com/improve-your-business-while-saving-the-planet-and-your-back-with-easycat.html "Improve your business while saving the planet and your back with EasyCat"). By [utilising digital](https://www.financedigest.com/utilising-digital-tools-to-close-the-finance-and-accounting-skills-gap.html "Utilising digital tools to close the finance and accounting skills gap") identity services, internal processes can be streamlined significantly, speeding up sign-off and verification on essential documents, and freeing time for staff to spend more time on other tasks.


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