# RED BOX RECORDERS BECOMES KEY PARTNER IN BATTLE AGAINST INSURANCE FRAUD
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2016-05-20
Category: INSURANCE
Category URL: https://financedigest.com/category/insurance
Meta Title: INTERTEL Partners with Red Box for Combatting Insurance Fraud
Meta Description: INTERTEL partners with Red Box Recorders to deploy Quantify voice and data recording solution, capturing over 750,000 calls annually. Providing evidential call
URL: https://financedigest.com/red-box-recorders-becomes-key-partner-in-battle-against-insurance-fraudhtml

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INTERTEL, Inc., the leading medical canvassing firm in North America, has chosen Red Box Recorders as a key technology partner in the drive to combat insurance fraud. INTERTEL has deployed Red Box’s Quantify voice and data recording solution to capture over three quarters of a million calls annually at their four contact centers in Missouri and Colorado. This move makes INTERTEL the first company in the medical canvassing sector to provide evidential call records to their clients, which include the largest insurance carriers and third party administrators in the US.

As the [industry architect, INTERTEL prides itself in providing the claims industry with the most secure](https://www.financedigest.com/industrial-cyber-security-solutions-and-services-strong-increase-in-user-base-pans-out-for-north-america-to-lead-market.html "Industrial Cyber Security Solutions and Services – Strong Increase in User Base Pans Out for North America to Lead Market"), consistent, high-quality information available. Red Box’s recording suite, Quantify, enables the company to reliably capture calls and effectively substantiate the data acquired by its [200+ strong medical canvassing team as they verify treatment](https://www.financedigest.com/produced-water-treatment-systems-market-fuelled-by-strong-demand-in-north-america.html "Produced Water Treatment Systems Market Fuelled by Strong Demand in North America") date information. Red Box’s Quantify will also allow INTERTEL to review and evaluate recordings to effectively determine call-quality and potential training needs.

INTERTEL has ambitious [growth plans](https://www.financedigest.com/growth-will-pay-for-uk-government-spending-plans-minister-says.html "Growth will pay for UK government spending plans, minister says") and required a solution that is both highly scalable, could integrate seamlessly with their Avaya telephony platform, and would ensure reliable recording with archiving to one location; Red Box Recorders was able to deliver on all counts.

Steve Derossett, President at INTERTEL, said: “As the number one name in Medical canvassing, we arecommitted to keeping INTERTEL at the forefront in the battle against insurance fraud through continued [advancements in technology](https://www.financedigest.com/the-diabetic-socks-market-to-prove-its-servility-to-technological-advancements.html "The Diabetic Socks Market To Prove Its Servility To Technological Advancements"). Our decision to partner with Red Box Recorders, the leading voice and data recording specialist, reflects this commitment and we are [confident that it will bring great benefits for existing and future customers](https://www.financedigest.com/instilling-customer-confidence-in-the-pandemic-era.html "Instilling customer confidence in the pandemic era"). The fact that everything is stored on a central Media Server means that I, as the President, can be at all four locations at one time!”

Pete Ellis, Chief Operating Officer at Red Box Recorders, said: “The ability to reliably record, then swiftly search and replay incoming, outgoing and internal calls is [critical for a business](https://www.financedigest.com/marketing-communications-is-a-business-critical-pillar-now-and-in-a-post-pandemic-future.html "Marketing Communications is a business-critical pillar now – and in a post pandemic future") like INTERTEL, where facts need to be accurately verified without delay. We are delighted to be part of such an [important program and working](https://www.financedigest.com/the-importance-of-information-security-in-a-post-pandemic-hybrid-working-world.html "The importance of information security in a post-pandemic hybrid working world") with another leading US organization that wants to get maximum value from its communications.”


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