# Red Box Introduces New Functionality to Provide Additional Compliance Assurance. 
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2016-12-09
Category: BUSINESS
Category URL: https://financedigest.com/category/business
Meta Title: Red Box Recorders introduces Quality of Recording (QoR)
Meta Description: Red Box Recorders' new functionality, 'Quality of Recording (QoR)', offers real-time analysis to ensure high audio standard recordings for
URL: https://financedigest.com/red-box-introduces-new-functionality-to-provide-additional-compliance-assurancehtml

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Red Box [Recorders,](https://www.financedigest.com/red-box-recorders-becomes-key-partner-in-battle-against-insurance-fraud.html) the leading compliance recording solutions provider, has introduced new functionality designed to provide an additional level of assurance for financial organisations required to meet the increasingly stringent call recording regulations, such as MiFID II and MAR.

[‘Quality](https://www.financedigest.com/excellence-in-action-building-and-sustaining-a-quality-management-system.html) of Recording (QoR)’ provides real-time analysis of audio calls to ensure that recordings have been successfully captured and are of a sufficient audio standard to facilitate future analysis when regulatory or dispute investigations occur. If an inaudible or inferior recording is identified then an alarm is immediately raised via [Red](https://www.financedigest.com/red-box-appoints-new-ceo-to-drive-growth.html) Box Recorders’ Insight multi-channel management platform, either via web console, email reports or automatically published to network management tools.

It extends the functionality of Red Box Recorders’ ‘Daily System Check’, which [automatically verifies that all telephony devices that should be recorded](https://www.financedigest.com/sales-of-semi-automatic-milking-machines-is-projected-to-record-a-cagr-of-approximately-8-cagr-through-2027.html "Sales of Semi-Automatic Milking Machines Is Projected to Record a CAGR of Approximately 8% CAGR through 2027") are operational, and forms part of the organisation’s proactive end-to-end performance guarantee. It can be provided as part of a toolset or offered by Red Box Recorders as a [managed service](https://www.financedigest.com/service-lifecycle-management-applications-market-to-grow-at-a-cagr-of-6-9.html "Service Lifecycle Management Applications Market to grow at a CAGR of 6.9%").

Red Box has developed ‘Quality of Recording (QoR)’ to [address the challenges](https://www.financedigest.com/rising-to-the-challenge-addressing-the-difficulties-of-pillar-2-reporting.html "Rising to the challenge: Addressing the difficulties of pillar 2 reporting") around the capture and quality of call recordings which can be impacted by several issues outside of the recording system itself, including network bandwidth, performance and availability. It is not uncommon for organisations to leave recordings in storage for long [periods of time until a future](https://www.financedigest.com/automotive-coolant-aftermarket-is-projected-to-exhibit-a-cagr-of-4-0-through-the-forecast-period-2020-2030-future-market-insights.html "Automotive coolant aftermarket is projected to exhibit a CAGR of 4.0% through the forecast period 2020-2030 – Future Market Insights") event requires retrieval and playback. If there is no other quality check other than occasional playback, there is a significant [risk that unusable recordings may have been generated for a long period without the root cause](https://www.financedigest.com/putin-sanctions-risk-causing-energy-price-catastrophe-for-west.html "Putin: sanctions risk causing energy price catastrophe for West") being addressed.

Pete Ellis, COO at Red Box Recorders, said: “Quality of Recording is the latest feature that enables Red Box Recorders to [manage](https://www.financedigest.com/healthcare-quality-management-market-is-expected-to-register-highest-cagr-of-12-during-the-forecast-period-2021-to-2031.html "Healthcare Quality Management Market Is Expected To Register Highest CAGR Of 12% During The Forecast Period 2021 to 2031") the end-to-end integrity of all components in the chain of communications, from the telecommunications connections where a call originates all the way through to long-term storage of recordings. Its introduction further consolidates our position as the [leading compliance recording solutions provider](https://www.financedigest.com/tech-amigos-provides-unrivalled-aws-cloud-service-support-for-autorama-groups-leading-brand-vanarama-2.html "Tech Amigos provides unrivalled AWS cloud service support for Autorama Group’s leading brand, Vanarama") and will give our customers added peace of mind.”


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