# New kids on the block: What threats will neobanks face in 2022, and where will the opportunities lie? Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2021-11-30 Category: Uncategorized Category URL: https://financedigest.com/category/uncategorized Meta Title: Dave Murphy's 5-Point Strategy Checklist for Neobank Meta Description: Dave Murphy Head of Financial Services EMEA & APAC at Publicis Sapient provides a five-point strategy checklist for navigating the hurdles facing neobank URL: https://financedigest.com/new-kids-on-the-block-what-threats-will-neobanks-face-in-2022-and-where-will-the-opportunities-liehtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/man-using-laptop-make-payments-online-shopping-and-icon-customer-network-connection-on-sbi-301984784-1736836787556-compressed.jpg) _![](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/215-1736836787487-compressed.jpg)_ _Their numbers have exploded since the pandemic began, but neobank entrants face will face multiple hurdles along the path to truly securing their future. Dave Murphy Head of Financial Services EMEA & APAC at Publicis Sapient looks at the challenges and gives his five-point strategy checklist for digital entrants in the year ahead._ The world population of neobanks – new digital-only players mainly targeting retail markets – and small banks – has increased at breakneck speed during the pandemic. Research by Publicis Sapient shows that of the roughly 240 new players operating globally in April 2021, more than twenty per cent had launched in the previous twelve months, as Covid-19 spread around the world. Then Covid-driven acceleration of digitisation of [financial services](https://www.financedigest.com/wrapping-financial-services-in-a-security-blanket.html "Wrapping Financial Services in a Security Blanket"), is a global trend, with dramatic impact: in little more than a year Saudi Arabia, for example, has been transformed from an overwhelmingly cash-based economy to one dominated by digital payments, thanks largely to STC Pay, the digital payments arm of Saudi Telecom. Similar, if not as wholesale, transitions have played out everywhere, and it is tempting to [see the pandemic as a global](https://www.financedigest.com/global-equity-funds-see-biggest-weekly-outflow-in-five-weeks.html "Global equity funds see biggest weekly outflow in five weeks") game-changer for neobanks. Digital finance has been hugely [boosted by the Covid](https://www.financedigest.com/sterling-slips-as-boost-from-new-china-covid-rules-fades.html "Sterling slips as boost from new China COVID rules fades") effect. But we are already realising that many of the recent entrants will ultimately struggle to survive, and that the competitive landscape for neobanks is far more complicated and varied than the recent rush into digital channels might suggest. **A complex regional picture** Regionally, the profile of neobanks varies considerably. The UK, for example, has numerous full-service digital [banks replicating the proposition](https://www.financedigest.com/rethinking-retail-banking-embracing-a-customer-centricvalue-proposition.html "Rethinking retail banking: Embracing a customer-centricvalue proposition") of traditional players, whereas the US has very few. This is [largely because UK entrants find it much easier to obtain a banking](https://www.financedigest.com/swiss-national-bank-makes-another-large-draw-on-fed-swap-line.html "Swiss National Bank makes another large draw on Fed swap line") licence than those in the US, where only one – Varo – has done so. Chime, the leading US neobank, has more than 25m users but no banking licence. Others are responding to a challenging growth environment by shifting to banking-as-a-service software-based models. Most US neobanks partner with traditional banks that provide their “back-end” [banking services under contract](https://www.financedigest.com/axion-swiss-bank-and-avaloq-sign-long-term-contract-for-bpo-services.html "Axion Swiss Bank and Avaloq sign long-term contract for BPO services"), while the majority of their revenues come from payments. In Europe, by contrast, where entrants find it easier to obtain a banking licence, lending is becoming an increasingly important source of income, with [net interest margins and service fees](https://www.financedigest.com/recruiter-hays-boosted-by-record-net-fees-but-cautious-on-outlook.html "Recruiter Hays boosted by record net fees, but cautious on outlook") supplementing revenue from a payments market that is less lucrative than the US. [South America is like north](https://www.financedigest.com/the-north-heads-south-to-mipim-en-masse-to-corner-new-real-estate-business-opportunities.html "The North heads South to MIPIM en masse to corner new real estate business opportunities"), in that most neobanks must form partnerships with traditional players and rely on payment commissions for the bulk of their revenues. However, Brazil has been a particularly fertile market and now has nineteen neobanks, including Nubank, with 40m users by far the region’s biggest player. Nubank, which makes most of its revenues from payments and interest on credit card balances, is heading for a $50bn IPO on [Wall Street](https://www.financedigest.com/asian-stocks-edge-up-before-u-s-jobs-data-defying-wall-street-selloff.html "Asian stocks edge up before U.S. jobs data, defying Wall Street selloff"). The picture in Asia is varied, with super-apps such as Tencent, WeChat, Grab and others making inroads via [digital payments](https://www.financedigest.com/the-future-of-digital-payments-and-collections-16.html "The Future of Digital Payments and Collections 16"). Korea has more full-service neobanks, while many Chinese entrants focus on [small business owners](https://www.financedigest.com/how-banks-will-evolve-to-support-small-business-owners.html "How banks will evolve to support small business owners"). Australian neobanks have tended to pursue full-service models, with a greater focus on business customers, but intense competition in this mature market has forced two of the country’s four neobanks, Xinja and 86400, to leave the market. **Neobanks’ growth strategies** [face multiple challenges](https://www.financedigest.com/global-economy-seen-facing-a-challenging-year-eurochambres.html "Global economy seen facing a challenging year -Eurochambres") The typical pattern for neobanks so far has been to launch with a few “signature” features – such as low-cost FX and international money transfers (Revolut), fee-free credit cards (Nubank), [business accounts](https://www.financedigest.com/making-your-accountant-an-invaluable-asset-to-your-business.html "MAKING YOUR ACCOUNTANT AN INVALUABLE ASSET TO YOUR BUSINESS") (Tide) – and progressively evolve the proposition to include a broader range of services. In some cases, such as the German neobank N26 and Revolut, the aim is ultimately to create a multi-country, full-service [digital bank](https://www.financedigest.com/igtb-launch-digital-transaction-banking-available-as-saas.html "iGTB launch Digital Transaction Banking available as SaaS") encompassing current accounts, lending, insurance and investments. But this strategy faces many potential obstacles. [Retail banking](https://www.financedigest.com/uk-retail-banks-is-irrelevance-curtailing-opportunity.html "UK Retail Banks: Is Irrelevance Curtailing Opportunity?"), like many consumer markets, is very culturally specific – what works in one country may not work in a near neighbour. Regulation of areas such as deposit-taking and payments varies between countries and regions, making established business models less transferrable. Many developed markets are significantly overbanked, posing huge hurdles in the path of a full-service entrant, as N26 found in the UK. In some markets, including the UK, traditional [banks are gradually narrowing the technology lead that early fintech](https://www.financedigest.com/attacking-banking-and-fintech-fraud-head-on-through-ai-infused-strategies.html "Attacking Banking and Fintech Fraud Head-On Through AI-Infused Strategies ") entrants have enjoyed, reducing the scope for neobanks to differentiate on functionality alone. Factors such as these help to explain why, for example, Nubank was able to build a large [credit card business](https://www.financedigest.com/the-definitive-guide-on-how-to-get-a-bad-credit-business-loan.html "The Definitive Guide on How to Get a Bad Credit Business Loan") in Brazil, where the incumbents were slow, expensive and had poor technology. Doing the same in Europe would have been much more challenging. Equally, differences between European and US regulation help to explain why European entrants such as Monzo and N26 have abandoned attempts to expand into the US, given the [challenges of creating full-service digital banks](https://www.financedigest.com/challenger-banks-missing-golden-opportunity-to-steal-business-from-competitors-by-repeating-same-old-mistakes.html "Challenger Banks Missing Golden Opportunity To Steal Business From Competitors By Repeating Same Old Mistakes") from the ground up in that market. **The competitive threats multiply** As the digitisation of [retail banking](https://www.financedigest.com/are-white-label-branches-the-future-for-retail-banking.html "Are white-label branches the future for retail banking?") advances, the competitive threats to neobank entrants multiply. PayPal is developing its [offering to look more like a digital bank](https://www.financedigest.com/first-abu-dhabi-bank-could-renew-35-billion-offer-for-stanchart-bloomberg-news.html "First Abu Dhabi Bank could renew billion offer for StanChart -Bloomberg News"), with payments, deposits, savings, rewards through its acquisition of Honey in 2020, and even cyptocurrencies. And JP Morgan has launched Chase in the UK as a neobank that offers one per cent cash back on purchases using its [debit card](https://www.financedigest.com/visa-has-terminated-global-debit-card-agreements-with-ftx.html "Visa has terminated global debit card agreements with FTX"). For neobanks that rely on payments for their main [revenue stream](https://www.financedigest.com/innovation-is-the-path-to-revenue-how-financial-organisations-can-open-up-alternative-revenue-streams.html "Innovation is the path to revenue: How financial organisations can open up alternative revenue streams"), or that must compete for deposits to fund their lending, these developments will be a cause for concern. The odds of success for a standard neobank launch today are low. Numerous attempts have failed including N26 in the UK and US, Bó in the UK, Xinja and 86,400 in Australia, JP Morgan’s first iteration, Finn, Google’s Google Plex venture and Uber Money. So what are the possible routes to [success in retail banking](https://www.financedigest.com/banking-on-snow-automation-platform-for-success.html "Banking on Snow Automation Platform for Success") markets that are becoming increasingly competitive? **Five strategies for 2022 neobank success** 1. **Target a specific market niche that is poorly served by the mainstream providers** Options might include financially marginalised consumers (eg Credit Sesame in the US), young people (NatWest’s acquisition of RoosterMoney in the UK, Greenlight and Current in the US), families (Apple Card Family in the US), freelancers and microbusinesses (Tide and HSBC Kinetic in the UK) and small companies (Agicap in France) including those that need help with [international trade](https://www.financedigest.com/managing-trade-credit-and-insurance-in-the-context-of-international-commerce-expansion.html "Managing trade credit and insurance in the context of international commerce expansion ") (AGTB in UAE). 2. **Pick a growing value pool – such as gig workers** Specialising in one, expanding, group increases your chances of getting the proposition right and gaining new customers. Tide and Metal are targeting the 10m plus workers with volatile incomes in the UK and Lance are targeting the 60m equivalent group in the USA. 3. **Use the potential of [digital delivery to challenge the received wisdom that all financial](https://www.financedigest.com/digital-pound-could-hit-financial-stability-and-erode-privacy-uk-lawmakers-warn.html "Digital pound could hit financial stability and erode privacy, UK lawmakers warn") products are commoditised** Curve’s Go Back in Time feature allows users to switch past payments to any card they wish or turn a completed [payment into a loan to be repaid in future](https://www.financedigest.com/the-future-of-biometrics-in-payments.html "The Future of Biometrics in Payments"). This repackaging of traditional products provides a powerful source of differentiation 4. **Differentiate through experience** Most banking apps look the same, but for [digital products the user interface effectively is the brand](https://www.financedigest.com/3-top-digital-asset-threats-facing-your-brand-in-2017.html "3 top digital asset threats facing your brand in 2017"). It offers a golden [opportunity to create a unique](https://www.financedigest.com/the-rise-of-finfluencers-presents-unique-opportunities-but-brands-must-proceed-with-caution.html "The rise of “Finfluencers” presents unique opportunities but brands must proceed with caution") identity for the bank 5. **Look for an unfair advantage** JP Morgan did this with Chase by using [revenues from its huge merchant services operation to fund its one per cent](https://www.financedigest.com/revenues-jump-10-per-cent-at-icelolly-com.html "Revenues jump 10 per cent at icelolly.com") cashback offer on debit card purchases. Is there an existing business footprint – whether in banking or another sector, such as retail or telecoms – that you can use to strengthen and differentiate your neobank proposition? Can it be built into the app design to [create a distinctive experience](https://www.financedigest.com/digitalisation-why-using-the-opportunity-of-fintechs-can-create-an-innovative-digital-client-experience.html "Digitalisation: why using the opportunity of Fintechs can create an innovative digital client experience") that makes your offer stand out? --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---