# How to Improve Your Customer Feedback Game Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2021-05-27 Category: BUSINESS Category URL: https://financedigest.com/category/business Meta Title: Top Tips to Improve Customer Feedback and Boost Your Meta Description: Boost your business by reaching out to customers, live chatting, follow-ups, and establishing an online community. Learn how to maximise feedback! URL: https://financedigest.com/how-to-improve-your-customer-feedback-gamehtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/customer-feedback-game-1736838309952-compressed.jpg) _By **Christine James,** Community Manager at [HissingKitty.com](https://www.hissingkitty.com/)_ Customer feedback is an invaluable aspect of modern-day businesses. Many business owners fail to get the breakthrough in their business because of failed or poorly planned customer feedback. How would you feel to realize that your business is one idea away from greatness? More importantly, that idea lies in the palms of your hands. It is your incentive now to decide whether you’ll embrace it or not. These tips may help you [improve your customer](https://www.financedigest.com/how-artificial-intelligence-can-help-improvethe-customer-journey-in-insurance.html "How Artificial Intelligence can help improve the customer journey in Insurance") feedback and make your business realize its full potential. **1\. Reach Out to Customers** A big reason for failure on the part of the management is failure to establish business-customer interactions. Getting your [customers to engage](https://www.financedigest.com/chatbots-the-secret-weapon-to-customer-engagement.html "Chatbots: The secret weapon to customer engagement?") with the business frequently requires a good deal of motivation to engage with them first. Customers are drawn to [give](https://www.financedigest.com/how-giving-insights-into-card-spend-can-help-organisations-to-manage-their-business.html "How giving insights into card spend can help organisations to manage their business") feedback to a business if the business appears to value customer input. One [way of showing that a customer’s](https://www.financedigest.com/customer-engagement-whos-leading-the-way.html "Customer engagement – who’s leading the way?") input is appreciated in your business is by reaching out and getting the opinions of the customers before they air them out. If enticed in this manner, customers have a lot of feedback to give to the business. This is as simple as sending a follow up email after an order, or even calling [customers after a service](https://www.financedigest.com/revolutionising-customer-service-three-sectors-that-are-leading-the-way.html "Revolutionising Customer Service: Three sectors that are leading the way…") has been completed. **2\. Live Chatting the Customers** Live chatting has become a common channel of [business interactions with their customers](https://www.zendesk.com/blog/5-ways-customer-interaction-can-improve-business/). It has become so common that the majority of [social media apps](https://www.financedigest.com/saudi-snitching-app-turns-citizens-into-social-media-police.html "Saudi snitching app turns citizens into social media police") have featured it in their development. [Businesses that adopt this feature have a big](https://www.financedigest.com/smishing-is-a-new-virus-plaguing-big-business-conversational-commerce-to-the-rescue.html "‘Smishing’ is a new ‘virus’ plaguing big business – Conversational Commerce to the rescue!") chance at turning their fortunes around. [Customers enjoy a live chat as much as they enjoy one-on-one customer-business interactions](https://www.financedigest.com/ai-will-power-95-of-customer-interactions-by-2025.html "AI will power 95% of customer interactions by 2025"). Introducing them to periodic live chatting, maybe once a month, will get them to [respond to the business](https://www.financedigest.com/pitiless-machines-will-kill-your-business-if-you-dont-respond-now-warns-servion.html "‘Pitiless machines’ will kill your business if you don’t respond now, warns Servion") operations more. Customer feedback is easily solicited in such means as live chatting, where the [customers can appraise the service delivery](https://www.financedigest.com/bahamas-regulator-holds-ftx-assets-pending-delivery-to-customers-creditors.html "Bahamas regulator holds FTX assets pending delivery to customers, creditors") in real-time. **3\. Customer Follow-Ups** Interactions with the customer must not always end after the transaction. For better and sustained customer feedbacks, it is imperative that businesses [follow up on the customers](https://www.financedigest.com/how-do-you-build-customer-loyalty-3-steps-to-follow.html "HOW DO YOU BUILD CUSTOMER LOYALTY? 3 STEPS TO FOLLOW"). For example, in an auto shop that sells spare parts to automobile users, it is vital to check on the customers and assess how your goods are serving them. Getting customer feedback via that perspective will [push](https://www.financedigest.com/video-collaboration-is-pushing-the-boundaries-of-the-customer-experience-in-financial-services.html "Video Collaboration is pushing the boundaries of the customer experience in Financial Services") your customers to esteem to give more feedback as well. Ultimately, you will benefit from the feedback, as an analysis of where you need to do better will be apparent. **4\. Establish an Online Community** Customer feedback is easy to come by if one has an online community. An online [community is a circle of customers](https://www.financedigest.com/talk-to-me-the-changing-face-of-customer-communications.html "TALK TO ME :THE CHANGING FACE OF CUSTOMER COMMUNICATIONS") that interact with the business often. They know more about the business than the newer customers and are better placed to give and guide others in providing both positive and [negative feedback](https://www.hissingkitty.com/complaints-department/amazon). This [online community is easily developed](https://www.financedigest.com/the-benefits-of-developing-online-stores-through-shopify.html "The Benefits of Developing Online Stores Through Shopify") in social media sites such as Facebook, Twitter, Instagram, or elsewhere. The members are usually at the [ready to review any business post and share the content](https://www.financedigest.com/australian-mayor-readies-worlds-first-defamation-lawsuit-over-chatgpt-content.html "Australian mayor readies world’s first defamation lawsuit over ChatGPT content") with the world. Establishing an [online community can help your business](https://www.financedigest.com/6-practical-tips-for-starting-an-online-business.html "6 Practical Tips for Starting an Online Business") generate the customer feedback that may be lacking. **5\. Show [Positive Customer](https://www.financedigest.com/allianz-benelux-taps-into-modern-data-management-to-combat-fraud-and-foster-a-positive-customer-experience.html "Allianz Benelux Taps into Modern Data Management to Combat Fraud and Foster a Positive Customer Experience") Feedback to the World** The motivation for customers to share their opinions and reviews in feedback to the [business can be lacking most of the time](https://www.financedigest.com/tough-times-and-risky-business-which-emerging-market-assets-are-a-bet-worth-taking.html "Tough times and risky business – which emerging market assets are a bet worth taking"). It is, therefore, on the business to [kick it on by sharing](https://www.financedigest.com/european-shares-kick-off-november-on-bright-note.html "European shares kick off November on bright note") pieces of positive feedback shared by other customers. This will give the rest of the customers the [needed psyche to share their feedback with the business](https://www.financedigest.com/what-is-premises-liability-coverage-and-why-does-your-business-need-it.html "What is Premises Liability Coverage … and Why Does Your Business Need It?") as usual. Customer complaints are also triggered by [hints of other customers sharing](https://www.financedigest.com/ericssons-provision-for-u-s-probe-hints-of-smaller-fine-shares-jump.html "Ericsson’s provision for U.S. probe hints of smaller fine, shares jump") their complaints as well too. Therefore, proudly displaying positive reviews by other customers can boost your customer feedback immensely. **6\. [Bank on Social](https://www.financedigest.com/united-bulgarian-bank-selects-onespan-to-help-fight-social-engineering-and-mobile-malware-attacks.html "United Bulgarian Bank Selects OneSpan to Help Fight Social Engineering and Mobile Malware Attacks") Media for Feedback** Social media has taken the whole world by storm. Even in the [business world](https://www.financedigest.com/be-the-digital-eyes-and-ears-of-your-business-from-anywhere-in-the-world.html "Be the digital eyes and ears of your business – from anywhere in the world!"), social media is still reigning supreme. With the sites having the majority of the people signed up, it is easy to reach out to the targeted audience for your business. In addition, responses in social media are meaningful and can be construed to help the business perform better. Feedback generated on social media can be unique, given that people express themselves freely as they wish. The interaction is two-way, making it a big chance to use [social media to boost customer](https://www.financedigest.com/10-tips-to-help-with-your-social-media-customer-care.html "10 TIPS TO HELP WITH YOUR SOCIAL MEDIA CUSTOMER CARE") interaction and generate feedback. ### **Conclusion** Customer feedback is [essential in the growth of a business](https://www.financedigest.com/business-texting-an-essential-communication-tool.html "Business Texting: An Essential Communication Tool"). For a company to perform exemplarily well, there has to be utmost [customer trust](https://www.financedigest.com/how-to-maintain-customer-loyalty-and-trust-in-the-face-of-a-pandemic-and-digital-competition.html "How to maintain customer loyalty and trust in the face of a pandemic and digital competition"), which is in a big part brought about by customer-business interaction. Although the customer feedback may not always be there from the beginning, it can be easily elicited. The above tips show how one can coax feedback from clients in a social and professional way. Try them, and we guarantee your business will boom. _**Author Bio:**_ _Christine James believes that every customer has a voice. She is the Community Manager at [HissingKitty.com](https://www.hissingkitty.com/) (a customer complaints website) and loves talking to customers on social media about their challenges with Fortune 500 companies. Her work has been published on Huffington Post, Inc., SocialMediaToday, and Thought Catalog. Follow her on Twitter @hissingkittycom._ **This is a Sponsored Feature** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---