# How collaboration technologies are helping organisations to embrace a hybrid working model
Author:  Pal Sinha, Barnali 
Author URL: https://financedigest.com/author/pal-sinha-barnali
Published: 2022-12-06
Category: BUSINESS
Category URL: https://financedigest.com/category/business
Meta Title: The Future of Hybrid Working: Embracing Technology
Meta Description: Discover how technology, like Microsoft Teams and virtual desktops, has revolutionised the way businesses operate, facilitating hybrid working for increased
URL: https://financedigest.com/how-collaboration-technologies-are-helping-organisations-to-embrace-a-hybrid-working-modelhtml

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_![](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/639-1736814753628-compressed.jpg)_

_By **Matt Weston,** Managing Director,_ _Vantage 365_

It is sometimes easy to forget that, for such a long time prior to the events of 2020, the norm for most workers was spending five days a week in the office.

For many employees, the thought of one day being allowed to do their jobs from home – thereby cutting out the expense and time spent on commuting – was inconceivable. However, the great ‘work from home’ experiment that the pandemic forced has shifted the model dramatically, with hybrid [working now a reality for thousands of businesses](https://www.financedigest.com/despite-return-to-work-virtual-meetings-will-continue-to-disrupt-business-as-usual-in-finance.html "Despite Return to Work, Virtual Meetings Will Continue to Disrupt Business as Usual in Finance") across the UK.

It is not difficult to see why so many organisations have decided to retain [hybrid working](https://www.financedigest.com/how-has-hybrid-working-impacted-the-gender-gap.html "How has hybrid working impacted the gender gap?") on a permanent basis. According to the Chartered Institute of Personnel and Development \[CIPD\], the number of [employees reporting an increase in productivity since adopting hybrid working](https://www.financedigest.com/how-to-protect-your-employees-mental-health-while-remote-working.html "How to protect your employees’ mental health while remote working") rose from 33% in December 2020 to 41% in November 2021. As such, it is clear that giving workers the freedom to choose when, where, and how they work can have a [significant impact](https://www.financedigest.com/squirro-research-reveals-banks-believe-artificial-intelligence-can-have-a-significant-and-positive-impact-on-their-business.html "Squirro research reveals banks believe artificial intelligence can have a significant and positive impact on their business") on their engagement, wellbeing, and productivity.

But what has been the single biggest factor that has facilitated this surge in hybrid working? The answer: technology. Recognising how [companies’ ways of working](https://www.financedigest.com/spain-offers-to-pay-companies-testing-a-4-day-work-week.html "Spain offers to pay companies testing a 4-day work week") are evolving, technology providers have been focusing their efforts on enhancing their collaborative solutions, enabling an increasing number of businesses to embrace hybrid working as a viable, long-term fixture of their working model.

[**Video conferencing**](https://www.financedigest.com/how-to-create-the-perfect-video-conferencing-space.html "How to create the perfect Video Conferencing space")

Previously, there was a widely-held perception throughout the [business world](https://www.financedigest.com/be-the-digital-eyes-and-ears-of-your-business-from-anywhere-in-the-world.html "Be the digital eyes and ears of your business – from anywhere in the world!") that meetings – whether held internally among teams, or externally with clients and customers – should take place in physical, face-to-face settings.

There are a number of reasons that are often given to support this belief. Firstly, many businesspeople argue that being able to see the whites of people’s eyes can be crucial when agreeing [important deals](https://www.financedigest.com/eu-seeks-deal-on-law-preventing-import-of-deforestation-linked-goods.html "EU seeks deal on law preventing import of deforestation-linked goods") with clients, suppliers, etc. Another is that, when brainstorming ideas, it is not possible to achieve the same level of synergy that you would in a traditional office setting if [working remotely](https://www.financedigest.com/7-tips-for-building-a-positive-remote-work-culture.html "7 tips for building a positive remote work culture").

The emergence of video conferencing tools like Microsoft Teams, however, has meant that these arguments no longer carry the same weight that they once did. This is because technology has provided a seamless, easily accessible way for people to stay connected and [engaged with colleagues and clients](https://www.financedigest.com/redpalm-enhances-client-engagement-with-vias-advanced-call-routing-solution.html "REDPALM ENHANCES CLIENT ENGAGEMENT WITH VIA’S ADVANCED CALL ROUTING SOLUTION "), regardless of where they are. As such, it no longer matters whether the entire team is present in the office, or if some members of staff are [working from home](https://www.financedigest.com/working-from-home-everyone-is-different.html "Working from home, everyone is different.") – with Teams, everyone involved can have an equal experience of the meeting.

[**Virtual desktops**](https://www.financedigest.com/dont-let-the-promises-of-virtual-desktop-security-cloud-your-judgement.html "Don’t let the promises of virtual desktop security cloud your judgement")

One of the biggest barriers to adopting hybrid working for many businesses is being able to guarantee that [workers](https://www.financedigest.com/1-in-5-uk-workers-believe-there-is-a-gender-divide-with-work-uniforms.html " 1 in 5 UK workers believe there is a gender divide with work uniforms") have all the tools that they need to do their jobs while working remotely. After all, [moving to a hybrid working model](https://www.financedigest.com/7-factors-to-consider-before-your-business-moves-to-a-subscription-model.html "7 Factors to Consider Before Your Business Moves to a Subscription Model") is unlikely to be successful if employees are not able to carry out their tasks as effectively and efficiently from home as from the office.

Fortunately, solutions like Microsoft’s [Cloud PC are helping organisations](https://www.financedigest.com/embracing-cloud-computing-how-and-why-organisations-are-set-to-invest-more-in-cloud-computing-in-2023.html "Embracing Cloud Computing: How and why organisations are set to invest more in cloud computing in 2023") to overcome this obstacle. Such [technology enables users](https://www.financedigest.com/latam-airlines-reduces-cost-per-user-by-83-thanks-to-innovative-ad-technology.html "LATAM Airlines reduces Cost Per User by 83% thanks to innovative ad technology") to connect to a virtual desktop via the cloud, giving them the full Windows experience that they have come to expect from their office computer, regardless of which device they are using, and which location they are in.

What’s more, with administrators capable of establishing security policies for the network, businesses can rest assured that [key data](https://www.financedigest.com/sterling-edges-lower-ahead-of-key-data.html "Sterling edges lower ahead of key data") can be accessed safely by any approved devices, thus ensuring that workers have everything they need to do their jobs, irrespective of where they are.

**Phone calls through Teams**

For companies that are heavily reliant on [efficient telephone systems to conduct their day-to-day business](https://www.financedigest.com/increase-your-business-efficiency-with-integrated-labels.html "Increase your Business’ Efficiency with Integrated Labels"), a traditional phone system many not seem suitable for hybrid working. This is because transferring calls between an office and a worker’s home can be difficult, and could lead to a poor [experience for customers](https://www.financedigest.com/visionary-banks-fight-the-blur-hybrid-computing-architecture-brings-a-faster-sharper-customer-experience.html "Visionary banks fight “the blur”: Hybrid computing architecture brings a faster, sharper customer experience"). As such, bosses may be dissuaded from embracing such a model which, as alluded to earlier, could impact [employee productivity](https://www.financedigest.com/workplace-planning-software-cuts-costs-and-improves-employee-wellbeing-and-productivity-a-win-win-for-all.html "Workplace planning software cuts costs and improves employee wellbeing and productivity – a win-win for all") and morale.

Using a [cloud-based phone solution](https://www.financedigest.com/vias-cloud-based-solutions-ensure-painless-office-move-for-insurance-body.html "VIA’S CLOUD-BASED SOLUTIONS ENSURE PAINLESS OFFICE MOVE FOR INSURANCE BODY"), however, such as Microsoft Teams Phone, will provide businesses with the seamless kind of telephone system that they require to make hybrid working possible. Teams Phone, which comes with a range of advanced features like call transfer, multilevel audio attendants, and call queues, enables employees to both communicate externally and [collaborate internally](https://www.financedigest.com/why-finance-needs-to-collaborate-to-get-rid-of-internal-worries.html "Why finance needs to collaborate to get rid of internal worries"), making and receiving calls directly from Teams through any of their devices, from anywhere, and at any time.

In moving their phone system to the cloud, organisations can enhance their communications with reliable and scalable Hosted VoIP and, in doing so, [digitally transform](https://www.financedigest.com/how-digital-is-transforming-finance-in-2023.html "How Digital Is Transforming Finance in 2023") their customer experience without ever missing another call.

**Technology has a vital** [role to play](https://www.financedigest.com/why-the-bank-branch-still-has-a-role-to-play-for-consumers.html "Why the bank branch still has a role to play for consumers")

The [shift](https://www.financedigest.com/uk-employment-sector-set-for-huge-shift-over-1-5-million-people-to-trade-in-full-time-work-for-the-gig-economy.html "UK employment sector set for huge shift: Over 1.5 million people to trade in full-time work for ‘the gig economy’") towards hybrid working has marked a pivotal moment in the evolution of how the world views work. By implementing an effective hybrid work scheme, [companies can enable their employees](https://www.financedigest.com/why-more-companies-are-asking-new-employees-to-commence-employment-before-christmas.html "Why more companies are asking new employees to commence employment BEFORE Christmas.") to be more productive than ever before, at the same time as enjoying a better work-life balance. Added to this, employers have the opportunity to reduce their office overheads and reduce their profitability at a time when budgets are stretched incredibly thinly by the [cost-of-living crisis](https://www.financedigest.com/british-shoppers-defy-cost-of-living-crisis-at-christmas.html "British shoppers defy cost-of-living crisis at Christmas").

However, if these benefits are to be attainted, [businesses must recognise the important part that technology](https://www.financedigest.com/technology-is-a-tonic-for-late-business-payments.html "TECHNOLOGY IS A TONIC FOR LATE BUSINESS PAYMENTS") has to play in supporting their adoption of hybrid working, paving the way for the highly productive and connected workplaces of the future.

**_About Author:_**

_Matt Weston is the Managing Director of Vantage 365, a Midlands-based [technology company](https://www.financedigest.com/5-top-tips-on-how-to-grow-a-technology-company.html "5 Top Tips on how to grow a technology company") that specialises in providing vital IT support to businesses of all sizes when it is needed the most. He is recognised as a Microsoft Most Valuable Professional \[MVP\], and is certified as a [Microsoft Certified Trainer, a Microsoft 365 Certified Enterprise Administrator Expert, and as a Microsoft Certified Power Platform](https://www.financedigest.com/trusted-web-platforms-you-can-use-to-pass-your-microsoft-70-761-exam-and-how-exam-dumps-will-help-you.html "Trusted Web Platforms You Can Use to Pass Your Microsoft 70-761 Exam and How Exam Dumps Will Help You") developer._


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