# Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2018-04-11 Category: NEWS Category URL: https://financedigest.com/category/news Meta Title: Cloud Communications Software for Irish Insurance Broker | Meta Description: Hastings Insurance Brokers integrates customer communications in a GDPR-compliant, cost-saving solution with Solgari's cloud software. URL: https://financedigest.com/hastings-insurance-brokers-chooses-solgari-to-deliver-gdpr-compliant-cloud-business-communications-solutionhtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/fd110418-8-1736842847897-compressed.jpg) _Leading Irish Insurance broker using compliant, cloud communications software to integrate customer communications, address GDPR compliance needs and reduce costs_ [Solgari](http://solgari.com/), the global provider of compliant, integrated omni-channel cloud communications services today announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Additionally, the cloud-based monthly Software-as-a Service solution provides Hastings significant reporting and training capability while delivering savings of around 20% versus the legacy approach of using different, disjointed telephony, SMS, recording and carrier services across each office. Hastings Insurance [Brokers](https://www.financedigest.com/classic-car-insurance-broker-launches-future-classic-investment-guide.html "Classic car insurance broker launches Future Classic investment guide") is a leading provider of multiple insurance products in Ireland with 6 offices selling into private, SMB and multi-national sectors.  Established in 1980, the company has a track record in adopting [innovative technology to deliver products](https://www.financedigest.com/u-s-lighting-products-market-recent-strategies-trends-technology-innovation-analysis-application-by-tmr.html "U.S. Lighting Products Market: Recent Strategies, Trends, Technology Innovation, Analysis Application by TMR") more efficiently to customers. This approach and the advent of onerous regulations such as GDPR led the company to embrace [cloud communication](https://www.financedigest.com/cloud-communication-platform-market-2022-scope-of-current-and-future-industry-2030.html "Cloud Communication Platform Market 2022 | Scope of Current and Future Industry 2030") software to address a number of important requirements. The introduction of General [Data Protection](https://www.financedigest.com/how-financial-organisations-can-stay-protected-from-financial-data-breaches.html "How Financial Organisations can Stay Protected from Financial Data Breaches ") Regulation (‘GDPR’) on May 25th, 2018 represents a firm action by the EU to significantly strengthen and unify data protection for all individuals within the EU. Once GDPR comes into effect, data controllers like Hastings must be able to immediately ensure that [personal](https://www.financedigest.com/data-privacy-and-navigation-how-our-personal-data-is-used-in-navigation-apps.html "Data Privacy and Navigation: How our personal data is used in Navigation Apps.") data is processed lawfully, transparently and for a specific purpose. Where a company or organisation is found to have disregarded GDPR compliant procedures, they may be subject to fines of up to €20 [million or 4% of their global](https://www.financedigest.com/global-covid-19-cases-hit-250-million-eastern-europe-infections-at-record-levels.html "Global COVID-19 cases hit 250 million, eastern Europe infections at record levels") annual turnover, whichever is the greater figure. [Solgari](http://solgari.com/) provides our customers all the digital communication channels – including voice, WebRTC video, chat, IM & SMS – while automatically addressing GDPR, PCI DSS & MiFID II compliance requirements through a per user per month SaaS model. The [key applications](https://www.financedigest.com/catharanthine-market-2022-research-on-user-demand-size-applications-key-players.html "Catharanthine Market 2022 Research on User Demand, Size, Applications, Key Players:") of this solution to Hastings include the following: - _Integrate_ [customer communications](https://www.financedigest.com/a-ccm-platform-is-crucial-to-your-customer-communication-plans-heres-why.html "A CCM platform is crucial to your customer communication plans: here’s why") – voice & outbound SMS for policy updates & confirmations – onto a single cloud platform. - _Record & archive these communications channels_ as required for compliance and training purposes, in line with GDPR. - _Allow instant search and retrieval of communications, providing unlimited [reporting & analysis capability including word and phrase searching within recorded](https://www.financedigest.com/uk-retailers-report-record-food-inflation-but-see-falls-ahead.html "UK retailers report record food inflation but see falls ahead") audio._ - _Provide PCI DSS compliant bank card payment capability_ for [customers paying](https://www.financedigest.com/uks-nationwide-to-pay-340-million-pounds-to-customers-after-profit-leap.html "UK’s Nationwide to pay 340 million pounds to customers after profit leap") for policies over the phone. Integration with Core IT, including database management solution, creating significant [productivity gains such as popping the details](https://www.financedigest.com/automotive-chrome-trim-products-market-industry-analysis-and-detailed-profiles-of-top-industry-players.html "Automotive Chrome Trim Products Market: Industry Analysis and Detailed Profiles of top Industry Players") of incoming caller. - _[Cost savings](https://www.financedigest.com/saving-on-water-bills-more-than-just-a-drop-in-the-ocean-for-businesses-facing-the-cost-of-living-crisis.html "Saving on water bills: More than just a drop in the ocean for businesses facing the cost-of-living crisis") of around 20%_ compared to the legacy alternative of attempting to meet these requirements with multiple, dis-jointed vendors. Enda Mulchrone, General Manager at Hastings remarked “We provide our customers a [number of communication channels and with the advent of GDPR it was important to think carefully how we could manage the recording](https://www.financedigest.com/record-number-of-migrants-arrive-in-britain-by-boat-on-a-single-day.html "Record number of migrants arrive in Britain by boat on a single day") of this important customer data in a compliant manner. Solgari’s solution allows us to provide all the [digital channels](https://www.financedigest.com/gamers-spend-twice-as-long-viewing-intrinsic-in-game-ads-compared-to-other-digital-channels-reveals-new-research-from-lumen-and-anzu.html "Gamers Spend Twice As Long Viewing Intrinsic In-Game Ads Compared To Other Digital Channels, Reveals New Research From Lumen and Anzu") – including video and chat when we require it – while automatically addressing GDPR compliance requirement for data controllers. This is a very powerful solution for the [insurance](https://www.financedigest.com/nine-predictions-for-the-insurance-industry-in-2022.html "Nine predictions for the insurance industry in 2022") industry.” “We have a heavy focus on the Financial [Services & FinTech sector](https://www.financedigest.com/the-state-of-cybersecurity-in-todays-financial-services-sector.html "The state of cybersecurity in today’s financial services sector"), where we see forward looking, market leading companies such as Hastings seeking compliant, omni-channel cloud communication solutions” added John Colgan, CEO at Solgari. “Hastings is a really great example of a leading financial services company with multiple communication & compliance requirements across all offices that are all delivered as an integrated solution by Solgari. We are delighted to be working with Enda and his [team and look forward to helping them continue to grow](https://www.financedigest.com/the-digital-voice-adtech-pr-agency-grows-team-by-eight.html "The Digital Voice Adtech PR Agency Grows Team By Eight") quickly and deliver fantastic customer service.” --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---