# Bank of Ireland says it has fixed glitch that sparked flurry of withdrawals Author: Pal Sinha, Barnali Author URL: https://financedigest.com/author/pal-sinha-barnali Published: 2023-08-16 Category: NEWS Category URL: https://financedigest.com/category/news Meta Title: Bank of Ireland Fixes Glitch Sparking Withdrawal Flurry Meta Description: Bank of Ireland has resolved technical issues allowing some customers to withdraw funds exceeding their account balance. Contact us for assistance. URL: https://financedigest.com/bank-of-ireland-says-it-has-fixed-glitch-that-sparked-flurry-of-withdrawalshtml ![undefined](https://prod.superblogcdn.com/site_cuid_cm5qst7v3003gwirgwqtxn8i8/images/2023-08-16t071935z1lynxmpej7f07zrtroptp4ireland-dailylife-1736813664107-compressed.jpg) # Bank of Ireland says it has fixed glitch that sparked flurry of withdrawals By Padraic Halpin DUBLIN (Reuters) -Bank of Ireland has fixed technical problems that affected its services and allowed some customers to withdraw or transfer funds above what was actually in their accounts, it said on Wednesday morning. Among other problems, a glitch with the bank’s online app had allowed customers with low balances or no money in their account to transfer up to 1,000 euros ($1,090) into a linked account with a digital banking app, such as Revolut, that could be withdrawn via an ATM, local media reported on Tuesday. Irish police said late on Tuesday they were aware of an unusual volume of activity at some ATMs across the country. Pictures posted on social media purported to show queues at some ATMs after the glitch became a trending topic on social media platform X, formerly known as Twitter. A Reuters reporter did not see any queues at a selection of ATMs in the centre of Dublin late on Tuesday. A statement from Ireland’s largest lender by assets said: “Yesterday a technical issue impacted a number of [Bank of Ireland’s services](https://www.financedigest.com/why-financial-services-firms-are-banking-on-behavioural-biometrics-to-beat-fraud.html "Why financial services firms are banking on behavioural biometrics to beat fraud"). Our teams restored these [services overnight and all services are available to customers](https://www.financedigest.com/acknowledging-the-truth-behind-poor-customer-service.html "Acknowledging the Truth Behind Poor Customer Service") this morning. “We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits. These transfers and withdrawals will be applied to customers accounts today.” Asked for further detail on the problem, a bank spokesperson said there was nothing to add beyond it being a technical issue. We urge any [customer who may find themselves in financial](https://www.financedigest.com/revolutionising-finance-exploring-the-impact-of-omnichannel-insurance-on-customer-experience.html "Revolutionising Finance: Exploring the Impact of Omnichannel Insurance on Customer Experience") difficulty due to overdrawing on their account to contact us. We sincerely apologise for the disruption this outage caused.” the [bank’s statement](https://www.financedigest.com/bank-of-england-statement-on-purchase-of-long-dated-bonds.html "Bank of England statement on purchase of long-dated bonds") added. The [bank](https://www.financedigest.com/nearly-half-of-banking-customers-say-they-are-missing-the-human-connection-in-banking.html "Nearly half of banking customers say they are missing the human connection in banking") first said at 1450 GMT on Tuesday that it was aware that customers using its mobile app and online service were experiencing difficulties. Customers had complained to [Bank of Ireland on social media that they had not been able to access their account online, their bank card had been declined for payment](https://www.financedigest.com/a-new-era-of-open-banking-is-here-a-look-at-the-future-of-payments.html "A new era of open banking is here: A look at the future of payments ") and were unable to withdraw funds from their account. [Bank of Ireland shares](https://www.financedigest.com/asia-shares-edge-higher-wary-of-us-bank-data.html "Asia shares edge higher, wary of US bank data") were down 0.2% in early trade. Ireland’s [central](https://www.financedigest.com/limited-support-for-central-bank-digital-currencies-in-global-investment-industry-survey.html "Limited support for central bank digital currencies in global investment industry survey") bank said it was monitoring the situation and engaging with Bank of Ireland to ensure any issues and errors identified were resolved for customers. A spokesperson for Revolut in London had no immediate comment. The [digital banking platform said earlier this year](https://www.financedigest.com/unicredit-appoints-new-head-of-digital-to-replace-jingle-after-two-years.html "UniCredit appoints new head of digital to replace Jingle after two years") that it had more than two million customers in Ireland. (Reporting by Padraic Halpin, additional reporting by Sinead Cruise in LondonEditing by David Goodman and Mark Potter) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---